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This article provides a comprehensive guide to the fields used within the OPS-COM Database Importer. For each supported table, you'll find a list of column names, their internal system names, their requirement level (Unique ID, Recommended, Optional), data typ...

This article describes how to use the Forms module to create, manage, and deploy custom forms for users. This feature allows administrators to collect specific information for processes like applications, appeals, or feedback.  Setup & Configuration The prim...

This article provides a detailed overview of the various field types available when building a custom form. Its purpose is to help administrators understand the function and configuration options for each field, enabling them to create effective and user-frien...

This article describes how to view, search, and manage user submissions for custom forms. This feature provides administrators with the tools to find specific form entries, review submitted data, edit information, and communicate with the submitter. Using thi...

Introduction Flex permits allow clients to specify variable prices for a lot, with the possibility of a different price for every hour. This allows more options for the customization of permit prices, useful for situations like making permits more expensive d...

This article describes how to identify and manage Electric Vehicle (EV) flags within OPS-COM. This feature allows both administrators and users to designate vehicles as electric, which is essential for managing access to charging stations, reporting on sustain...

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the template to auto-fill values relating to the violation. The base short code is formatted like: [values show=violation._____] The blank value must be filled w...

Introduction There is now the option to have a warning letter sent to those who have received a violation marked as a warning. Violations marked as a warning have had their fine amount waived. Setup There is a new setting used to enable the sending of war...

This article outlines the process for viewing the history of automated and mass communications sent to users through OPS-COM. This feature allows administrators to verify that important messages, such as violation notices and receipts, have been successfully d...

Searching for an Invoice First, navigate to the invoice search page. The page can be found under the menu tree: Permits -> Invoice Search This will open the invoice search page. There are a list of search criteria presented that can be used to filte...

Cancelling an Invoice If a company would like users removed or changes made after the invoice has been issued, the invoice must first be cancelled from the Invoice Search page. The page can be found under the menu tree: Permits -> Invoice Search If n...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, if the client mistakenly deleted the email, the admin can search up the original invoice and send it again. There are two different methods through which this can ...

Introduction The ability to lock lots with a password has been added. Setting a password on a lot prevents users from booking a permit in that lot unless they enter the password. In support of event parking, this can be used to make a lot intended for an eve...

OPS-COM provides enhanced control over parking lot visibility and accessibility, allowing administrators to define how and when users can view and book permits for specific lots. This article explains the three lot visibility options and their implications for...

This article describes the process for editing the cost of an unpaid standard permit for a specific user. This feature allows administrators with the proper permissions to make one-time price adjustments for a single transaction without affecting the permit's ...

This article describes the Guest Payments feature. Guest Payments allows guest users to look up and pay for violations directly from the user portal without needing to create or log in to an account. This functionality streamlines the payment process for end-u...

Ever wonder where you stand on a waitlist? OPS-COM makes it easy to keep track! You can see your position for any waitlist directly from the Permits page. Please note, this must be enabled by your Parking organization. Quick Steps: Go to the Permits page. ...