Extend Your Parking

HowExtend to SetYour Parking Expiry RemindersNotifications

OPSCOMThe Extend Your Parking Notifications feature allows registered end-users to receive expirationautomated alerts forbefore their temporary parking permits,permits ensuringexpire, yougiving havethem time to extend yourtheir stay beforedirectly yourthrough the user portal. Its primary purpose is to enable self-service parking management, reducing accidental parking infractions and minimizing administrative support calls. This article is intended for OPSCOM administrators to help them understand and support the user-facing permit expires.expiration workflow.

ConfiguringSetup Yourand Expiry ReminderConfiguration

YouThis canfeature setis yourintegrated preferredinto the user portal profile settings.

• Admin Side: Administrators must ensure the default notification lead time is configured under System Settings > Temp Permits. This serves as the system fallback for expirationusers who do not set custom preferences.

• User Side: Users must have an active portal account and be signed in when purchasing a temporary permit to receive notifications directlyand inprocess yourself-serve profileextensions.

  settings:

Using this Feature

Administrators can use the following instructions to guide users through configuring their personal expiry reminders within the user portal.

Configuring Expiry Reminders

1. Log intoin yourto accountthe User Portal and click Your Profile in the left navigation menu.

2. Select the User Settings tab.tab on the Profile Information page.

3. LocateClick the Parking Expiry Reminder drop-down menu and choose yourthe preferred advance noticenotification time (e.g., 10 minutes).

4. Click Save Changes. to apply the updated reminder window.

ImportantAvailable ThingsActions toand KnowDrop-Downs

• Parking Expiry Reminder: Use this drop-down menu to set how many minutes prior to permit expiration the system will trigger a notification to the account holder.

• Save Changes: Click this button to persist the selected reminder preference to the user's profile.

Best Practices and Considerations

• Signed-In Purchases Only: RemindersEmphasize to users that expiry notifications and extensionself-serve optionsextensions are strictly available onlyto whenregistered, yousigned-in are logged into your account during checkout.users. Guest checkouts cannot receive reminders or process extensions.

• Supported Purchase Channels: Reminders apply when registered users purchase temporary permits through the User Side App, the Real-Time Parking Map, or via QR Code express checkout.

• SupportedOptimal PurchaseLead Methods:Times: RemindersRecommend applythat users set a lead time of 10 to temporary15 permitsminutes purchasedto throughallow sufficient time to open the onlineportal portal,and interactiveprocess parkingan map,extension orpayment bybefore scanningtheir aactive lotpermit QR code while logged in.expires.