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How to Make a Payment in Your User Profile (Or as a guest)

ThisThe guideUser providesPortal step-by-stepPayments instructionsfeature onallows howend-users to securely pay for permits, violations, orand other services throughdirectly yourfrom OPSCOMtheir account. Its primary purpose is to provide a self-service checkout experience, streamlining revenue collection and offering flexible payment methods like online credit cards or in-person promises to pay. This article is intended for OPS-COM administrators to help them understand and support the user-facing payment workflow.

Setup and Configuration

This feature is a core component of the user profile.portal's financial tracking and checkout system.

Admin Side: Administrators must ensure that payment gateways (e.g., credit card processors) are properly integrated and active within the global system settings. Additionally, administrators control whether alternative offline payment methods, such as Cash or Cheque (Promise to Pay), are enabled and visible for users to select during checkout.

User Side: Users access the payment module directly from their dashboard and must have pending items in their cart, outstanding violations, or active subscriptions to initiate a transaction.

Using this Feature

Administrators can use the following instructions to guide users through initiating a checkout and completing a transaction using their preferred payment method.

GettingInitiating Starteda Payment

  1. Before you begin, logLog in to yourthe User Profile and navigate to the Payments tab. This page lists all your current expenses and payment history. You will see a list of items, such as permits or violation tickets, with a checkbox next to each one.

    1. SelectEnable the checkboxes next to the specific items you intend to pay for. To select or deselect all items at once, you can hold the Shift key and click.click a checkbox.

    2. Click the Continue to Checkout button to proceed to the payment method screen.

    Violations Under Review: If youa haveuser has a violation that is currently under appeal or review, dothey should not select the checkbox for it. YouUsers should only pay for a violation after the appeal review process is complete.

    completely

    After clicking Continue to Checkout, follow the instructions below for your chosen payment method.finalized.

    Paying with a Credit Card

    Experiencing issues with payments? If you're having trouble with payments on the OPSCOM web version, it's likely because your Safari browser's pop-up blocker is preventing the payment window from opening. This is a known issue with certain payment providers. To fix this, simply go to your Safari settings and turn off "Block Pop-ups."

    This method allows youusers to complete yourtheir payment online immediately.

    1. On the Payment Method screen, selectSelect the Credit Card option.option on the payment method screen.

    2. YouFollow willthe besecure securely redirectedredirect to our payment provider's website to enter your payment details safely.

    3. On the payment provider's page,website.

      fill
      4. in

    4. Enter all required payment details into the provided fields, including yourthe credit card number, expiration date, CVV code, and billing address.

    5. Click the button to process the payment (e.g., Process Transaction or Pay Now). button to finalize the payment on the provider's portal.

    6. OnceReview the payment is successful, you will be brought back to agenerated receipt page inupon OPSCOM,automatically returning to the system, confirming yourthe transaction is complete.

    If a user experiences issues with credit card payments failing to load on the web version, it is frequently caused by the Safari browser's pop-up blocker preventing the payment window from opening. Advise the user to adjust their Safari settings to turn off "Block Pop-ups" and try again.

    Paying with Cash or Cheque (Promise to Pay)

    This method allows youusers to indicate yourtheir intent to pay in person at the parking services office.

    Please Note: This payment method is not available from all service providers. If you do not see this option, you will need to pay by credit card.

    1. On the Payment Method screen, selectSelect the Cash or Cheque option.option on the payment method screen.

    2. Click the Submit Payment button.

    3. YourReview the selected itemsitems, which will now beautomatically markedupdate withto a status of Paid but not Processed.Processed.

    4. ToVisit finalize your payment, you must visit yourthe parking provider's physical office to paysupply with physicalthe cash or acheque cheque.to The officeadministrative staff willto thenfinalize the process.

    Best Practices and Considerations

    • Communicate available payment options clearly: Ensure users understand which payment methods are accepted by your organization. If your parking operation does not support in-person cash or cheque payments, ensure the Promise to Pay option is disabled in the system settings so users are exclusively routed to the credit card gateway.

    • Establish a reconciliation process: Administrators must actively monitor and reconcile Promise to Pay transactions. Because these items are marked as "Paid but not Processed" until the user physically visits the office, staff must promptly update the transaction status in the system toupon completereceiving the process.physical funds to maintain accurate financial records and prevent revenue loss.

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