Managing Company Users (for Company Managers)

Getting

The Company Manager feature allows designated users to Company Users

Welcome, Company Managers! This guide will show you how to easilydirectly access and manage the portal accounts of yourtheir associated usersstaff withinmembers. OPSCOM.Its primary purpose is to empower corporate administrators to update employee parking profiles, purchase permits, and pay violations on behalf of their team, centralizing organizational parking management. This powerfularticle toolis allowsintended youfor OPS-COM administrators to help yourthem teamsupport withcorporate thingsclients likeand updatingtroubleshoot impersonation workflows.

Setup and Configuration

This feature requires explicit permissions and user associations to be configured before a manager can access their profiles,team's purchasingprofiles.

permits,

Admin Side: Administrators must grant the correct role permissions to the designated manager account within the system backend. Additionally, administrators must link the applicable staff members (sub-users) to the manager's corporate account so they populate in the management list.

User Side: Designated managers access these impersonation tools directly from their user portal navigation bar upon logging in.

Using this Feature

Administrators can use the following instructions to guide a Company Manager through accessing and handlingmanaging violations.a Let'staff member's dive in!account.

Quick

Accessing Steps:

a

Staff Account

1. Log in to OPSCOMthe asUser aPortal using the Company Manager credentials.

2. Click Company Manager.

3. Click onin the 'Companynavigation Manager'bar menuto item.
open
4. You'll see athe list of yourall associated users.

5. To manage a user's account, click

   Click the login icon located next to their name.

6. A pop-up will confirm which user's account you're now accessing.
7. You can now perform actions on their behalf.

Step-by-Step Instructions:

1. First, log in to your OPSCOM account using your Company Manager credentials. You will only be able to do this if you have been granted the correct permissions in OPSCOM.

2. Once you're logged in, you'll notice an additional menu item in the navigation bar labeled 'Company Manager'. Click on this link.

3. Clicking 'Company Manager' will take you to a page displaying a list of all the users associated with your company. You'll see their names and potentially other identifying information.

4. Next to each staff member's name in the list, you'll find a login icon. To access and manage a specific staff member's account, click on this icon next to their name.

5. After clickingReview the login icon, a pop-up message will appear on yourthe screen.screen, Thiswhich message will clearly indicateconfirms the name of the staff member whose account youis arecurrently nowbeing logged in as.accessed.

6. OnceNavigate you've confirmedthrough the login,staff you'llmember's beprofile takenand toperform the homenecessary menuactions screenon oftheir thebehalf.

   selected

Once logged in as a staff member. From this interface, asmember, the Company Manager,Manager you havehas the ability to perform all the actions that the staff member themselves can do within their profile. This includes:

includes
• Updating theirupdating profile information.
information,
• Buyingbuying parking permitspermits, on their behalf.
• Paying anypaying parking violationsviolations, associatedand with their account.
• Addingadding or managing their registered vehicles.

Available Actions and Buttons

• And essentially

  Company anyManager: otherClick functionthis availablenavigation menu item to aview regularthe user.

list
of associated corporate users.

• NavigateLogin throughIcon: Click this icon to initiate the impersonation session and access the selected user's portal dashboard.

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Best Practices and Considerations

• Maintain accurate corporate rosters: Organizations must routinely ensure that corporate user associations are kept up to date. If an employee leaves the company, administrators should promptly unlink their account from the Company Manager to prevent unauthorized access or accidental permit renewals on the former employee's behalf.

• Audit corporate actions: Remind Company Managers that any actions taken while impersonating a user are recorded in the system. Payments made for permits or violations will apply directly to the staff member's profileaccount, andso performmanagers should carefully verify they have selected the necessarycorrect actionsemployee onfrom theirthe behalf,list justbefore ascompleting iffinancial you were logged into their account directly.transactions.