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Recovering a Password

LockedThe out?Password Let'sRecovery getProcess thatallows sorted! Here's howend-users to securely reset yourtheir account access credentials if they have forgotten their password. Its primary purpose is to enable self-service password management, reducing administrative support requests and getensuring backusers intocan OPSCOM.

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regain Quick Steps:
  1. Headaccess to the Loginportal. pageThis article is intended for OPS-COM administrators to help them understand and clicksupport 'Forgotthe Password'.recovery workflow.

    Setup and Configuration

    This feature is a standard component of the user portal and requires no specialized administrative setup to function for local accounts.

    If a user's login source is configured using Single Sign-On (SSO), they cannot use the standard OPS-COM password recovery tool. They must reset their password directly through your organization's designated SSO provider. Only users with a local system login can utilize this password recovery option.

    Using this Feature

    Administrators can use the following instructions to guide users through the standard password recovery workflow.

    Requesting a Reset Link

    1. Navigate to the Login Page of the user portal.

    2. Type in your email and hit 'Send Reminder'.
    3. Keep an eye on your inbox for

      Click the passwordForgot reset link.

    4. Click thePassword link to open the 'Resetrecovery Password'dialog page.box.

    5. Enter yourthe email address associated with the account into the provided field.

    6. Click the Send Reminder button to trigger the automated system email.

    Resetting the Password

    1. Locate and youropen the recovery email sent by the system.

    2. Click the secure link within the email body to navigate to the Update Password screen.

    3. Enter a new password,password theninto clickthe 'Resetprovided Password'.fields.

    4. Confirm

      Click the reset,Reset andPassword clickbutton to save the new security credentials.

    5. Click the confirmation link provided on the screen to return to the 'Login Page'Page.

    6. Log back in withto yourthe shinyportal newusing the newly created password.

    Best Practices and Considerations

    • ProCheck Tip:spam and junk folders: IfAlways youadvise can'tusers findto thecheck email, give yourtheir spam or junk folderemail afolders quickif look.

      they

      Ifreport yournot login source is SSO, you’ll need to reset your password through your SSO provider.
      Note: Only users with an OPSCOM login can use the “Forgot Password” option on this page.

      Detailed Instructions:
      1. Go to the 'Login Page' of the OPSCOM User Portal.
      2. Click 'Forgot Password' to startreceiving the password reset email. Institutional or personal spam filters will occasionally miscategorize system-generated recovery process.emails.

      3. Enter 'Your Email Address' in

        Verify the 'Forgotregistered Password'email dialogaddress: box.If Makea sureuser attempts a password reset but the email isnever correctarrives, andverify that youthey canare receive emails from it.  If you don’t seeentering the exact email inaddress yourassociated inbox,with checktheir youractive 'Spamuser Folder'.

        4. profile.
      4. ClickThe 'Send Reminder' to request the reset link.
      5. Yousystem will receivenot an email withsend a reset link to resetan yourunregistered password.or Click the link in themistyped email toaddress.

        go to the 'Reset Password' screen.
      6. On the 'Update Password' screen, enter a new password in the provided fields and click 'Reset Password'.
      7. Once your password is reset, you’ll see a confirmation message. Click the link provided to return to the 'Login Page'.
      8. Login with 'Your New Password'.
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