Viewing your History

CuriousThe aboutUser yourPortal History feature allows end-users to view a summary of their past parking activity?activity, Let'sincluding takepermit purchases, locker rentals, and payment transactions. Its primary purpose is to provide users with self-service access to their account records, reducing basic administrative support inquiries. This article is intended for OPS-COM administrators to help them understand and support the end-user experience.

Setup and Configuration

This feature is a peek!core Youcomponent of the user portal and requires no specialized administrative setup to enable.

Admin Side: Administrators have access to complete, detailed user histories on the backend system to assist with inquiries that go beyond the user's summarized portal view.

User Side: Users access their history summary directly from their profile menu on the user portal dashboard.

Using this Feature

Administrators can viewuse yourthe lockers,following permits,instructions paymentsto andguide moreusers rightthrough here:accessing their account history.

Quick

Accessing Steps:

the History Page

1. Log in.
2. Click your name, then 'History'.
3. Check out your history summary.
4. Need more? Contact your parking provider; they have all your details.

Detailed Instructions:    

 1.  Log in to the 'User Portal'.Portal.

 2.  Click yourthe user profile name in the top left corner of yourthe screen.

Click 3.History Fromfrom the dropdowndrop-down menu, select 'History'.menu.

 4.  This will openReview the 'User History' page, where you'll see a summary of yourthe account's activity.activity on the User History page.

Key Information Displayed

The User History page displays a personalized summary of the user's past portal interactions. Depending on the modules your organization utilizes, this may include:

• Permits: A historical record of parking permits purchased or registered to the account.

• Payments: A log of past financial transactions and receipt summaries.

• Lockers: A history of locker rentals associated with the user.

The history displayed on the user portal is a high-level summary. If youa needuser requires a highly detailed or comprehensive historical audit of their account, they are instructed to see more history, you can contact yourtheir parking provider.provider directly.

---

Best Practices and Considerations

• Be prepared for detailed inquiries: Administrators should be prepared to pull comprehensive user history reports from the admin backend when requested. Because the user portal only provides a summarized view of past activity, users auditing their own long-term finances or appealing historical citations may require staff assistance to retrieve complete records.