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People Alarms

People Alarms in OPS-COM provide a critical safety and monitoring feature by allowing administrators to flag specific user profiles with alerts. When an event associated with a flagged user occurs, the system triggers a visual alarm, notifying relevant administrators to take appropriate action. This article outlines how to set up alarm permissions, add people alarms to user profiles, and view/clear these alarms.

Setup & Configuration

Before administrators can effectively use the alarm system, the necessary dispatch permissions must be assigned to their administrative roles.

Setting up Alarm Permissions

    Before

  1. Click adminsSystem canConfiguration, useAdmin alarmsManagement inand theclick systemManage theyRoles.
    2. will need to have the proper dispatch permissions added to their administrative role. 

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  2. Select the permissionsadministrative role you wish to addmodify by clicking its Permissions button.
  3. Within the Editing Permissions screen, under the Dispatch category, select the permissions related to thealarms role(e.g., andView clickAlarms, Clear Alarms, Add Alarm Comment).
  4. Click Save Permissions at the bottom of the page when you are finished.

Adding People Alarms to Users

YouPeople canAlarms are configured directly within a user's profile.

  1. Click User Management, User Search
  2. Search for and select the user to whom you wish to add peoplea alarmsPeople toAlarm.
    3. users profile by first clicking
  3. Click the Edit button next to their Basic Profile Information

    section.

    4. image.png




  4. This will take you to the Edit User Profile windowwindow.
    5. where you should see
  5. Locate the option to toggle the People Alarm.
    6. If the profile does not have alarms toggles or an alarm comment associated to their profile when an alarm is triggered for the specific student/staff number the system will still be alerted.

    Once you toggle
  6. Toggle this option On. Once toggled, you will havegain the ability to add youran alarmAlarm comment. Just keepComment in mind you won't be able to add the commentprovided untilfield.
    7. you
do

Note: this. Keep in mindThe License Plate Alarm and Plate Alarm messages will both share this message.same
comment.

    • Even if a user's profile does not have alarms explicitly toggled on or an alarm comment associated, the system will still be alerted if an API call for a specific student/staff number triggers an alarm.

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Using this Feature

Viewing People Alarms

YouAdministrators can view theactive alarms and dispatch logs directly from the top top-right panel on the admin side. Allside of theOPS-COM.

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  • All alarms associated towith a specific user profile or license plate are rolled upconsolidated into a single dispatchDispatch logLog entry if the alarm is senttriggered within 30 minutes fromof the first.first Otherwisealarm itrelated willto startthat a new dispatch record.profile/plate. This is to stopprevents a large number of individual alarms from flooding into the system.

    If

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    more



    Keepthan in30 mindminutes thatpass, ifa thenew dispatch record will be created.

  • If an API call for thea person alarm is triggered with an unknown student/staff account number, it will be movedrouted to the generic alarms whichsection. This is thetypically indicated by a bell icon next to the people and plate alarms section. ItThese generic alarms will also continue to be rolled up ininto the same dispatch log within 30 minutes of the first alarm.

Clearing Alarms 

WeYou can clear thean alarm from flashingyour view if weyou no longer need to be notified onabout ait.

specific
    admin.
  • To Thisclear willan alarm, locate it in the alarms panel and select the clear option.

Important: Clearing an alarm only removeremoves the alert from the adminadministrator thatwho cleared it. andThe alarm will keepremain itvisible for other adminsadministrators until they choose to clear it for themselves.

When
    you
  • Even clearafter thean alarm is cleared from active view, it can still be viewedaccessed and reviewed from the Dispatch Log Report

    image.png

    for historical reference.

Best Practices & Considerations

  • Clear Alarm Comments: Use concise and actionable alarm comments (e.g., "Student requires escort," "High-risk individual"). This ensures rapid understanding and appropriate response from administrators.
  • Role-Based Notifications: Ensure that administrators who are responsible for responding to people alarms have the correct dispatch permissions configured.
  • Timely Clearing: Encourage administrators to clear alarms once they have been addressed. This helps keep the active alarm panel relevant and reduces notification fatigue.
  • Integration with Protocols: Integrate the use of People Alarms with your organization's emergency or response protocols. Ensure all relevant staff know what actions to take when an alarm is triggered.
  • Regular Review of Dispatch Logs: Periodically review the Dispatch Log Report to monitor alarm trends and ensure response effectiveness.
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