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Registering a New User

To start using the OPS-COM User Portal, all customers must register as a new user. User Registration allows OPS-COM administrators to registermanually acreate new user manually.accounts, This will allowgranting access to the User Portal. This process enables individuals to utilize features such as purchasing parking permits, renting lockers, and managing violations.violations, ensuring a comprehensive record for each system user.

Setup & Configuration

There are a number of permissions you can enable that will allow you to have the full compliment of User Management controls. Everyone, does not need this level of access. It makes sense to restrict this to the Primary Admins.  The permissions come standard to the Primary Admin role when OPS-COM is first installed.

Admins who are setting up Users as part of their daily role, will need the QuickView Steps:Users and the Edit Users permission found on the User Management tab. 

  1. Hover

    Goover System Configuration, Admin Management, and click Manage Roles.

  2. Click Permissions on the role you want to grant this to.
  3. On the  User Management> tab, enable the Edit Users checkbox.
  4. Enable the View Users checkbox.
  5. Click Save Permissions.

Using this Feature

The user registration process involves two main stages: initial basic information entry and then full profile completion.

  1. Hover over User Management, and click User Registration.

Basic User Information

  1. Fill inout the Userinitial Type,standard Username,information and user info inon the User Registration Form:

    • Select the appropriate User Type for the new user.
    • Enter a Username and clickthe required basic user information (e.g., first name, last name, email).
  2. Click Submit Registration.

    to proceed to the next stage of profile setup.
Completing and Activating the User Profile
  1. On the Edit User Profile page, enable Allow user login and mark account as active checkbox.
  2. Completeensure the mandatorycheckbox fields in the Edit User Profile screen.

  3. Submit Profile Information and confirm the information. If correct click Information Correct.

  4. Registration is complete. Add a vehicle or purchase a permit if needed.

Step by Step Instructions:

  1. Under User Management menu, click on User Registration.

    • The User Registration Form will appear.

    • Fill out the initial standard information:

      • Select the User Type.

      • Enter the Username and required user information.

  2. Click Submit Registration to move to the next page.

On the Edit User Profile page:

  1. Enable thefor Allow user login and mark account as active checkbox.

    is enabled.

    • This setting will allowactivates the useruser's ability to self-manage their account via the User Portal and will prompt them to change their password.password upon their first login.

  2. Complete

    Completeall remaining profile informationinformation, andensuring anyall mandatory fields.fields are filled. 

    Refer to the linked wiki articles for each mentioned field below.

     
  3. Click Submit Profile Information.

     

  4. The Confirm Registration Information screen will appear.

      Carefully
    • verify

      Verifythat all information displayed is correct.

      • If

        Ifany edits are needed, click Back.

        to return to the previous page.

      • When ready to proceed, click Information Correct.

      Fields

    marked
    5. with
  5. a

    Completered registration:exclamation mark (!)* after a failed submission are mandatory fields that must be completed. Administrators with proper permissions can adjust which fields are mandatory. 

    Registration Completion

    • You will be directed back to the Edit User Profile screenscreen, where a pop pop-up will let you knowconfirm that the user profile was successfully updated.

    • The

      Youregistration process is now complete. Refer to this wiki article to see what you can do now proceedthat toyou the correct menu to addhave a vehicleUser orProfile purchase a permit for the user.

      entered.

Fields

marked

Best Practices & Considerations

  • Mandatory Field Management: Understand that administrators with a red exclamation (!) after failed submission are mandatory fields that must be completed.

    Admins with properappropriate permissions can adjust which fields are mandatory.

    mandatory

    for user profiles via System Settings > User Profile. Review these settings to ensure all necessary data is collected during registration.
  • Password Prompt: Inform new users that they will be prompted to change their password upon their first login to the User Portal.
  • User Type Selection: Accurately select the User Type during registration, as this impacts the user's access to lots, payment types, and profile field visibility.
  • Post-Registration Actions: After registration, the system allows immediate actions like adding a vehicle or purchasing a permit. Guide the user or perform these actions as per your organizational workflow.
  • Email Verification (If Configured): If your system is configured to require email verification for new accounts (a setting outside of this specific registration process), ensure the user knows to check their email for the verification link before they can fully log in, even if you manually registered them.

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