Review Emails Sent to Users
Viewing Sent Email History
This article outlines the process for viewing the history of automated and mass communications sent to users through OPS-COM. This feature allows administrators to verify that important messages, such as violation notices and receipts, have been successfully dispatched. This guide is intended for OPS-COM administrators.
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Setup & Configuration
This feature is enabled by default and does not require any specific configuration. It automatically logs communications generated by system tasks and user actions.
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Using this Feature
The Sent Mail history provides a comprehensive log of all system-generated email communications sent to a specific user.
To access a user's email history:
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Key Information Displayed
On the Sent Mail page, you will see a list of all communications sent to the user, including:
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The Subject of the email.
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The Date the email was sent.
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View Email Content: To view the body of a specific message, click the link in the Subject column. A pop-up window will appear, displaying the exact content of the email that was sent to the user.
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 The following types of internal and automatic messages are logged in the Sent Mail history:
New & Overdue Violation Notices: Emails sent via the Send New Violation Notices and Overdue Violation Notices system tasks are logged here. The link displays the notice letter as it was generated and sent.
Receipts: When a user completes a payment, an email receipt is dispatched. The history log displays the actual email content, which may have a different layout than the standard receipt view within OPS-COM.
Invoices: Emails containing invoices that were generated and sent to a user are logged and viewable from this page.
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Best Practices & Considerations
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When a user reports not receiving an email, always check the Sent Mail history first to confirm that the system successfully dispatched the message.
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Use this tool to verify communications before resending notices or contacting users, which helps prevent duplicate messages and potential confusion.
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Note that this history only tracks emails sent directly through OPS-COM's automated systems. It does not log manual correspondence sent from personal email clients (e.g., Outlook, Gmail).