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Guide to System Settings

    System

  1. ToSettings accessin OPS-COM provide administrators with comprehensive control over the core functionalities and behaviors of their application, primarily impacting the administrative side. This centralized configuration area allows for fine-tuning various components, from general system parameters and security protocols to specific module functionalities like parking, violations, and payments, ensuring the system settings,operates goaccording to Systemorganizational Configneeds.

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    1. Click System Settings.Configuration,  In most cases these settings affect the admin side of the application.

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    System Settings Grid

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    General System Component

    Setting Name

    DefinitionNotes

    Default Notification Email

    The address you wish all notifications from OPS-COM be sent to

    Organization Name: Website

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  5. Country

    Set the country where the system is located
    Company AddressSet your primary street address here

    Time zone

    Set the time zone based on your closest major city

    System Timeout

    Set how long the systemUser can beenable/disable idlethis. beforeFor timeout (can be up to 6 hours)
    From EmailThis address will be the return address that appears in emails sent from OPS-COM

    Time offset (mins)

    This represents your time offset from Greenwich mean time

    Using daylight savings

    Used to toggle whether or not you are subject to daylight savings time
    System TimeoutSet length of time before the admin user is automatically logged out of OPS-COM

    Run the Task Scheduler

    Used to toggle whether or not your system uses the Task Scheduler

    Template Editor

    Choose between RAW HTML Editor and a WYSIWYG Visual Editor

    Select how to show dates

    Used to set the date format



    Alarms Component

    Setting NameDefinitionNotes
    Use Alarms SystemControls if the Client can use Alarms moduleAdmins can see, only OPS-COM Team can change.
    Alarm Duration

    Generic Alarm Append Threshold

    Picklist that allows you to determine the type of alarm you want to issue, and what Action you want taken. In addition you choose the Dispatch Sub Category that should be associatedhelp with this Alarm.

    contact

    Forsupport@ops-com.com. example, People Alarms should generate a System Alert with a Sub-Category of Personal Safety Reports.


    People Alarm Append ThresholdSame as above
    Vehicle Alarm Append Threshold

    Stolen Device Append Threshold

    Email AddressEmail Address that an alert is sent to
    Generic AlarmSame as above
    People Alarm

    Plate Alarm


    CollectionsBest ComponentPractices & Considerations

  6. Setting Name
  7. DefinitionNotes
    Days before CRC is eligibleSet the length of time before a ticket is sent to court
    MTO Lookups on all recordsPerform an MTO Lookup on all records even if a user profile exists
    IncludeReview All UnpaidSettings: ViolationsWhen Toggled on: Includes all unpaid Violations when sending violation notices
    When Toggled off: Only the violation in question will be included in the letter

    Prevent Violation PaymentPrevents violations from being paid through OPS-COM if they have been sent to collections
    Prevent PurchasesPrevents Users from making any permit purchases if this is enabled and a violation has been sent to collections
    Send Letter To AllWhen Toggled on: Send collections letter to all users even if they have been emailed a copy
    Deposits Component
    Setting NameDefinitionNotes
    Use DepositsToggle the use of deposits on or off
    Enable Deposits For Permits

    Forms Component

    Setting NameDefinitionNotes
    Default email for sending form entriesTheseSystem settings are used to control the Forms Module

    Global Component

    Setting NameDefinitionNotes
    Email Image HeaderSelect an image to appear in the header of all emails
    Default Site LogoSelect a logo that appears on the mobile app, Text2ParkMegranular and thecover QRmany code interface
    Default Site HeaderSelect a background image that appears in the header of the mobile app, Text2ParkMe and the QR code interface
    Disable nightly email notificationsDisable auto-emails during system maintenance
    Symbol before the dollar valueWhich currency symbol to use before a dollar valueAccommodates the English format of the dollar value $100.00
    Symbol after currency valueWhich currency symbol to use after a dollar valueAccommodates the French format of the dollar value 100,00$

    Handheld Device

    Setting NameDefinitionNotes
    Network Communication ModelSelect Standard or Volley



    Setting NameDefinitionNotes
    Usage Limit

    Enable Megdgate nightly script.

    Lightweight Directory Access Protocol Component

    Setting NameDefinitionNotes
    Log Failed Attempts

    Use SSL

    Servers

    BaseDN

    Account Suffix

    LDAP username

    LDAP password

    Student Group Name

    Staff Group Name

    Licensing Component

    Setting NameDefinitionNotes
    Permits per yearIndicate the number of permits eligible to be used yearly (Usage Limit)
    Violations per yearIndicate the number of violations eligible to be written yearly (Usage Limit)
    Temp Permits per yearIndicate the number of temp permits eligible to be used yearly (Usage Limit)
    Number of HandheldsIndicate the numberaspects of OPS-COMCOM. Regularly review all components to ensure configurations align with your organization's current policies and operational needs.
  8. Security Settings First: Prioritize the configuration of Security component settings (e.g., password expiry, strength requirements, admin lockouts) to maintain a robust security posture for Android Licenses to be used (Usage Limit)

  9. Mobile PL8RDR CamerasIndicate the number of Mobile Cameras in use by client
    Static LPR CamerasIndicate the number of Static Cameras in use by client
    Lockers per yearIndicate the number of lockers eligible to be used yearly (Usage Limit)
    Validation Records per yearIndicate the number of validation records eligible to be used yearly (Usage Limit)
    Dispatch Logs per yearIndicate the number of dispatch logs eligible to be used yearly (Usage Limit)
    Incidents per yearIndicate the number of incidents records eligible to be used yearly (Usage Limit)

    Lockers Component

    Setting NameDefinitionNotes
    Enable Lockers ModuleToggles the use of the Lockers ModuleAdmins can see, only OPS-COM Team can change.
    Tax %Percentage of tax to charge for lockers
    Map of LockersUsed to enter a path to a diagram or map image
    Receipt Reply To AddressReply to address on receipts if only a locker was purchased

    License Plate Recognition Component

    Setting NameDefinitionNotes
    Possible plate prefixesIndicates the prefix of what typical plate reads in your region start with. (ie: 123 for Numbers, ABC for Alpha Characters)
    Using Mobile LPRThis checkbox will toggle on or off the use of the LPR functionality on handheld devices

    Parking Component

    Setting NameDefinitionNotes
    Validation deletion cutoff minutesIndicate how long a validation record is editable by an admin beforeaccounts. it
  10. Email isConfiguration: lockedEnsure intothat theall system

  11. Payments Component

    Setting NameDefinitionNotes
    Gateway OnlineToggle to set the status of your payment gatewayaddresses (OnlineDefault orNotification Offline)
    InvoiceNotification Number AnAutomated incrementalNotification number for invoices. This can be set the first time you want to issue them
    EFT Settings This is used if youEmail) are correctly set up to acceptensure EFTtimely paymentssystem throughcommunications OPS-COM.and Youalerts. must
  12. Time beZone setAccuracy: upCorrectly bysetting your Time zone and Time offset is critical for accurate timestamping of all system events, permits, and violations.
  13. Impact of Toggles: Be mindful that many settings are simple on/off toggles. Understand the full impact of enabling or disabling a module (e.g., "Enable Violations Module") or a specific feature before making changes.
  14. Team Collaboration: For settings that require OPS-COM Team first, before you can change anything
  15. Admins can see, only OPS-COM Team can change.

    Permits Component

    Setting NameDefinitionNotes
    Receipt Reply To AddressReplyaccess to addresschange, forcommunicate receiptsyour thatneeds containclearly permits
    Multipleother Platesettings, Validator Allowwith multipleyour platesinternal inteams parking(IT, validator
    Requirechanges Paymentmeet foreveryone's Rollovers If
  16. Testing enabled,Changes: onlyFor permitssignificant thatchanges, areespecially paidthose forimpacting anduser-side processedvisibility canor becore rolledworkflows, over

  17. Show remaining permits

    If enabled, the number of remaining permitstesting in a lotPreview willSpace, bebefore shownapplying to site users. e.g. "32 Remaining"

    If disabled, the number of remaining permits will be replaced with "On Sale" (which hides how many permits are left from users)

    Screenshot:

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    Enable User Permit Printing



    Show Total Spots Taken



    Show Waiting List Rank



    Show Only Visible Lots



    Waitlist Email Managers

    Enter the email address of the admin who will be managing the waitlists


    Waitlist Reservation Duration

    Enter a timeframe for how long a waitlist reservation will be held before being released


    Receipt Reply To Address



    Allow Credit Card ProcessingAllows credit card payments for rolloversAdmins can see, only OPS-COM Team can change.
    Personal Information on Permit Print Include personal information on hang tag printing
    Require Mailing AddressRequire a mailing address to be completed fully to purchase permits
    Show Permit Lots on Landing PageShow parking permit lots on the landing page
    Show Only Visible Lots Only show lots with an active visibility flag to the end user
    Show Waiting List RankAllow users to see their rank on the waiting list
    Show Total Spots TakenWhen being added to a waiting list, show the number of spots that exist within the lot
    Enable User Permit PrintingAllow users to print their own permits, this requires you to have a permit PDF message under System Messaging to work
    Map of Permit AreasThis is the image of your parkinglive map

    Security Component

    Setting NameDefinitionNotes
    Hash and SaltEnable the hashing of passwords. Once set, it should not be turned offAdmins can see, only OPS-COM Team can change.
    Require Password UpdateRequire password resets after an admin changes the passwordAdmins can see, only OPS-COM Team can change.
    Toggle Password ExpiryEnable the use of password expiryAdmins can see, only OPS-COM Team can change.
    Password Expiry in daysNumber of days before administrator must change their password
    Enable Password HistoryPrevent passwords from being reused up to X daysAdmins can see, only OPS-COM Team can change.
    How long to remember old passwordsThe number of days the system will remember old passwords to prevent re-use
    Minimum password lengthThe minimum password length for administrator passwords
    Enable password strength requirementsUsed to set standards in password creation based on password security strengthAdmins can see, only OPS-COM Team can change.
    Numerical CharactersThe minimum number of numbers required
    Lower Case CharactersThe minimum number of lower cases needed
    Upper Case CharactersThe minimum number of upper cases needed
    Non-Alpha NumericThe minimum of a Non-Alpha required
    Enable Admin LockoutsEnable admin lockouts after X invalid attempts within Y minutesAdmins can see, only OPS-COM Team can change.
    Lockout after X AttemptsSets the number of retries with a wrong password before the system will lock you out
    Login attempt timeframeSets the timeframe for wrong entries. For example, if you fail 3 times within 5 minutes the system will lock out this admin
    Lock the admin out for X minutesSets the length of time in minutes that the admin will be locked out. Set at 120 minutes would mean the admin would be locked out for 2 hours before another attempt at logging in would be allowed

    Third Party Component

    Setting Name

    Definition

    Notes

    Twilio Account Number
    Admins can see, only OPS-COM Team can change.
    Twilio Auth Token
    Admins can see, only OPS-COM Team can change.
    T2 API Last Successful Fetch
    Admins can see, only OPS-COM Team can change.

    User Profile Component

    Setting NameDefinitionNotes
    Enable Public RegistrationIf disabled, the Admins control the new account registration. Existing users can log in, but no one can create a profile
    Profile Field VisibilityThis controls the fields for the User Profile page
    Max Student Number DigitsThe maximum number of digits allowed in a student number. This can be useful if your organization requires student numbers that follow a specific  min and max count.
    Min Student Number DigitsThe minimum number of digits allowed in a student numbers. This can be useful if your organization requires student numbers that follow a specific  min and max count.
    Max Employee Number DigitsThe maximum number of digits in an employee number. This can be useful if your organization requires employee numbers that follow a specific maximum digit count.

    Vehicles Component

    Enable VIN

    Toggles the use of VIN on and offOnly seen and edited by OPS-COM Team
    Require Vehicle YearIf enabled will require the vehicle year when users are adding a new vehicle.

    Violations Component

    Setting NameDefinitionNotes
    Enable Violations Module

    Toggles the Violations Module on or off, this effects the web application and handhelds

    If this is toggled off, clients can chalk vehicles but cannot issue violations


    Hide Zero Dollar FinesWhen enabled, this prevents $0.00 violations, that are not warnings, from being displayed on the user side. These violations will still show up on the Admin side and will show on the Report by Officer and the Violation Summary by Officer report
    Days until dueIndicates the number of days from the issue date that a user has to pay a ticket before it becomes overdue
    Include Random Pin on Handheld TicketsSelect this item if you wish your users to have the ability to pay violations OPS-COM Quick Pay/Guest Payments. The PIN number is required in order to pay OPS-COM Quick Pay/Guest PaymentsAdmins can see, only OPS-COM Team can change.
    Handheld FooterThis is the message that will be applied to the end of each ticket that gets printed from the handheldThis footer is for violations only. Admins have the ability to change these settings on their own. 
    Clear Violation Payments

    Appeal daysIndicates the number of days a user has to launch an appeal
    Enable OPS-COM Quick Pay/Guest Payments Payments for Violations


    Link Violations to usersWhen enabled allows violations to be the user instead of a vehicle

    Admins can see, only OPS-COM Team can change.

    Appeal Notification EmailThe admin email(s) the system will send notifications to for new appeal requests. Leave blank if you don't want to receive these emails.


    Automated Notification EmailThe system will send notifications to this email for automated violation reports like "send overdue violations".


    The prefix to go in front of the ticket numberThese characters will appear before the ticket number on the printed ticketAdmins can see, only OPS-COM Team can change.
    The next number for printing tickets from the webSets the next sequential number to be on tickets printed from the web toolAdmins can see, only OPS-COM Team can change.
    Show Driver's License on TicketsWhen selected, shows License number and Province of issuance on ticket
    Show Ticket # as barcode on ticketWhen selected, will print a bar code representing the ticket number on the ticket