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Manage Email Warnings

The Email Alert List in OPS-COM allows administrators to define and manage a list of email addresses that will receive critical system alerts. This feature is vital for ensuring that designated personnel are promptly notified of important events, such as security breaches, system errors, or specific operational triggers, enabling swift response and management.

Setup & Configuration

TheManage Email Alert ListWarnings is accessed through the System Configuration menu.

  1. Click System Configuration, Alerts.
  2. Click Manage Email Alert List.Warnings.

TheYou'll Managerbe Alert Emails page will display, providing toolsredirected to the Manage Email Warnings page, where you can manage yourthe alertlist recipients.of recipient email addresses.

Using this Feature

Adding

The andManage AdjustingEmail Emails

Warnings

Addingpage Emails

enables

Toyou addto anadd, edit, or delete email addresses that are designated to receive alertswarning vianotifications.  E-Mail,

click
Adding thean Email Address
  1. Click Add AlertWarning Email.
    2. button
  2. An atinput box will appear. Enter the top.desired Aemail newaddress modalinto windowthe willtext appearbox.
    3. allowing
  3. Click youSave Changes to add a newthe email address as well asto the optionlist.
Editing an Email Address
  1. Locate the email address you wish to makemodify in the alertlist.
    2. inactive.|

    image.png

    Editing Emails

    To update an email that currently exists under the alert email list, click on

  2. Click the Edit button onnext to that email address.
  3. Make the samedesired rowchanges asto the email address in the text box.
  4. Click Save Changes to update the entry.
Deleting an Email Address
  1. Locate the email address you wish to change. This will bring up a modal window similar to the one you see when adding an email. This window allows you to update the email address as well as toggle the email as either active or inactive. If the button is darkened this indicated the email is active. If the button is white then it indicates the user is inactive. 

    image.png

    Deleting Emails

    To delete an emailremove from the list,list.

    2. click
  2. Click the Delete button onto the right of that email address.
  3. A pop-up confirmation window will appear.
  4. Click Delete to confirm the removal, or click Cancel to return to the previous page without deleting.

Best Practices & Considerations

  • Designated Recipients: Only add email addresses of personnel who are responsible for monitoring and acting upon system warnings.
  • Monitor Regularly: Periodically review the emails sent to these addresses and the list itself to ensure all recipients are current and the warnings are being received and actioned appropriately.
  • Group Email Addresses: Consider using a distribution list or group email address (e.g., ops-alerts@yourcompany.com) if multiple individuals need to receive the same rowwarnings. This simplifies management, as you only need to update the group's membership in your email yousystem, wishnot in OPS-COM.
  • Validation: Ensure that all entered email addresses are valid and actively monitored to delete.prevent Thismissed willcritical bringalerts.
    • up
a
modal
window
asking
if
you
are
sure you want to delete the email alert. Simply click the Delete button from the modal window to remove the email. 

image.png

Keep in mind that deleting an email is not the same as archiving/deactivating an email. Once the email has been deleted it is removed from both the archived and active lists. 

Archiving Alert Emails

You can also choose to archive a particular email if you would like to make it temporarily unavailable to receive email alerts. By default you will not see the archived users as this requires you to click the Toggle Archived button. 

image.png

This will display the highlighted users in red and allow you to edit or delete the email if you wish. To activate emails again make sure that you toggle the Active field on.

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