Managing Dispatch Categories

Navigating

Dispatch Categories allow administrators to Dispatchdefine Categories

and

Toclassify getthe totypes of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response protocols, and enabling accurate reporting on the nature of dispatched activities.

Using this page, click on Admin Options, hover over Dispatch, then click Categories.

Feature

You will be redirected to theThe Dispatch Categories Administration page.page It will displayprovides a liststraightforward ofinterface allto categories currently inmanage your system.various Fromdispatch thiscategories.

page, you may add/edit/remove a

Click CategorySystem Administration, Dispatch, .and click 
Manage Dispatch Categories.

Managing

Adding

Dispatch

Categories
1. Click

   Adding Categories

   To add a new dispatch category click onthe Add Dispatch Category.Category A newbutton.

modal
2. Type windowin willthe appearName allowingand you to type your category name. Clickclick Save ChangesChanges.
when

you

Editing

are

finished. 




Edit Categories

To edit dispatch categories click

1. Choose the Edit button next to the category name.you This will bring up a modal window similarwish to edit.
2. Make the onechanges seenand when adding categories. Clickclick Save ChangesChanges.
when

System-Wide Impact of Edits - When you aremake finishedchanges editing the category. 

Editing dispatch categories that are being used will update them across the entire system. 

Delete Categories

To deleteto a dispatch category simplythat clickis currently in use by records in the system, these updates will be reflected across the Deleteentire system buttonfor nextall toassociated thedispatch categorylogs name.and Keeprelated indata. mind

you

---

will

Best notPractices be& ableConsiderations

to

delete
• Comprehensive Classification: Define categories that accurately represent all types of dispatchable events your organization handles.
• Clear and Concise Names: Use descriptive and unambiguous names for your categories to facilitate quick understanding and accurate logging by dispatch personnel.
• Impact on Reporting: Dispatch categories are beingfundamental used.for
  
  generating

  

  reports on types of incidents, call volumes, and resource allocation. Accurate categorization ensures meaningful data analysis.
• Training: Ensure that dispatch personnel are well-trained on selecting the correct categories for various events to maintain data quality and reporting consistency.
• Regular Review: Periodically review your dispatch categories to ensure they remain relevant to your current operations and incident types.