Managing Dispatch Sources

1. Click Admin Options, 

   Dispatch Sources in OPS-COM allow administrators to define and Sources.
   categorize the origins of dispatch calls or events (e.g., "Phone Call," "Email," "Officer Initiated"). This feature enables better tracking of incident intake, facilitates efficient routing to relevant categories, and enhances reporting on the origins of dispatch activities.

   Using this Feature

   

   
   
2. The Dispatch Category Link Administration page will display. From here,allows you canto add,define edit,where and/oryour deletedispatch Sourcecalls Names,originate from and Categorieslink as needed.
   

   

   
   
3.  To add a new source: 

• Scrollthem to therelevant bottomdispatch ofcategories.

  1. Click System Administration, Dispatch, and click Manage Dispatch Sources.

  Adding

  1. Click the Add Dispatch CategorySource Linkbutton.
  Administration page. Select the blank text box and type
  2. Type in the nameName of(e.g., your"Walk-In," new"Radio," source."Internal Alert").
  3. Select the categories that should be linked to this source from the connected drop-downdropdown menu.
  • Note: If you want to select all categories whencategories, you create this new source, you maycan left-click on the first category in the list (which will show up highlighted in blue once selected) and scrolluse downCTRL Click to select them all.
  4. Click onSave InsertChanges
  Newto
  add

  Editing

  your
  new source, and
  1. Choose the selectedEdit categorybutton links.next

4. To edit a source:

• Chooseto the source you wish to edit from the list of sources (found on the Dispatch Category Link Administration page). edit.
• Make the desired changes to the textbox (source name) and categories selected, then click UpdateSave Changes.to save. 

---

5.

Best ToPractices delete& a source: 

Considerations

• FindComprehensive theDefinitions: Define all common methods by which dispatch calls or alerts are received in your organization (e.g., "Emergency Line," "Non-Emergency Phone," "Email," "Mobile App Submission").
• Logical Category Linking: Link each source youto wishall relevant dispatch categories it might generate (e.g., "Phone Call" might link to delete"Parking Incident," "Security Alert," "Maintenance Request").
• Consistency: Ensure consistent use of defined dispatch sources by all personnel involved in thedispatch activities to maintain accurate reporting.
• Reporting Value: Properly categorized dispatch sources are invaluable for generating reports on call volume, types of incidents by source, and identifying trends in how incidents are reported.
• Review Regularly: Periodically review your list of sources,dispatch then click the Delete button, found on the right-hand side of the page. 
• A confirmation pop-up will appear. Click OKsources to confirmensure thethey delete,remain orcurrent clickand Cancelrelevant to returnyour tooperational previous page.needs.