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Managing Incident Categories and Sub-Categories

Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents reported within the system. This feature allows administrators to organize incident types, control their visibility in reports, and manage associated checklists, ensuring precise documentation and effective analysis of various occurrences.

    Using this Feature

    The Edit Categories and Sub Categories page allows you to add, edit, and manage both main incident categories and their more specific sub-categories.

    Adding a New Incident Category
    1. On the Edit Categories and Sub Categories page, click Add New Category located at the bottom of the page.
    2. Fill out the details for your new Category Name.
    3. Select whether it's an "In-House" category (for internal use).
    4. Enter the GIS number (optional, used by clients with geographic location codes).
    5. Select if you'd like this category to be Included in Reports.
    6. Click Save Incident Category.
    Editing an Existing Incident Category
    1. On the Edit Categories and Sub Categories main page, locate the desired category from the listed items.
    2. Click the pencil icon next to it to edit.
    3. Make your changes and click Save Incident Category to apply your changes.
    Managing Sub-Categories

    Sub-categories provide a finer level of detail for incidents.

    1. To check a category for its sub-categories, click the Sub button next to the Category name.
    2. The list of Sub-Categories for that item will display. You can add a new sub-category at the bottom of the list.
    3. Enter the Name of the sub-category and enable the desired functions:
      • If a Checklist is required for incidents under this sub-category, click Required.
      • If it's to be Included in Reports, click Include.
      • If you wish to archive it, enable the Archive checkbox.
      • If you want to change the name of an existing one, click in the text box and change it.

    Once you have finished, click Save Sub-Categories.

    Best Practices & Considerations

    • Logical Hierarchy: Create a clear and logical hierarchy between categories and sub-categories to ensure accurate incident classification (e.g., Category: "Theft," Sub-Categories: "Vehicle Theft," "Personal Belongings Theft").
    • Report Inclusion: Carefully consider which categories and sub-categories should be Included in Reports based on your organization's analytical and compliance needs.
    • In-House vs. Reportable: Distinguish between "In-House" categories (for internal tracking) and those intended for broader reporting or external sharing.
    • Checklists for Consistency: Utilizing the "Required Checklist" option for sub-categories can ensure that all necessary information is collected consistently for specific types of incidents, improving data quality.
    • Regular Review: Periodically review your incident categories and sub-categories to ensure they remain relevant to your incident reporting needs and operational changes.
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