Skip to main content

Ticket Offence Items

Managing

Ticket Offence Items

define the specific violations (e.g., "Parked with No Proof of Payment," "Expired Meter") that can be issued within OPS-COM. This feature allows administrators to configure fine amounts, discounts, and specific behaviors for each offence, ensuring accurate and consistent enforcement across both web and handheld platforms.

Using this Feature

  1. Hover over theSystem AdminConfiguration, OptionsViolations, icon and click Violations then Manage Ticket Offence Items.Items

    .

  2. image.png



  3. The Manage Ticket Offence Items screenpage listsopens. theThis availablepage Ticketprovides Typescomprehensive tools to add, edit, and theirconfigure associatedindividual offences.

    offence

    items.

TheAdding default view will be Unassigned Offence Items.

image.png

Adda New Offence Item

  1. In thisthe exampletop weleft willbox, select theTicket Category (e.g., "Private Property") you wish to add aan violationoffence typeitem toto, Privateor Property.choose Unassigned Offence Items.
  2. Click on Add New Offence Item
    The. screen
  3. will
  4. Fill refresh with eh blank violation entry form.
    Note: The Parked in Loading Zone text is for placement only and simple stands as an example.

    image.png



    Edit this text to reflectout the namefollowing offields

    • Enter the violationViolation youType wishDescription to(e.g., configure.
      In our example here we are setting up "Parked With No Proof Of PaymentPayment").
    • Select the Ticket Category it belongs to (e.g., "Private Property").
    • Enter a Key. This optional field indicates specific tracking codes for violations (e.g., internal audit codes).
    • Enter a By-Law code This optional field is used by municipalities to link violations to specific by-laws when sending them to court for collections. It is a text field that accepts up to 20 alphanumeric characters.
    • Enable the Administrative Fee if required. (More about this below)
    • Fine Amount, Adjustable Fine Amount and selectingDiscount Settings are covered below.

Click PrivateSave PropertyNew Offence Item when as the category.complete.

image.png

Applying Discounts to Violations In the Future 

It is possible that you could issue a violation in the system with an offence item that had the Apply Discount button toggled off by accident or in the past. If you would like to apply a discount to these violations, you need to toggle the Apply Discount button as well as update the violation in question. Please follow this short video that demonstrates how we can do this.

Setting the Fine Amount

Weand canDiscount now

    set
  • Fine upAmount: Set the basic monetary perimeters of this violation.  (See image below)
    In this example thebase fine amount is(e.g., set at "$30.0000").

  • The
  • Apply Discount: stateEnable isthis selectedcheckbox inif orderyou wish to allowoffer a discount for early payment.
    • Discount Amount: Enter the amount of the discount to(e.g., apply.
      The discount amount is set to "$10.0000").
    • and
    • Discount Days: Set the number of days wherewithin which the discount applies is(e.g., set"14" todays).
    • 14.

    • Which meansExample:
      The If the fine is $30.0000, butand a discount of $10.00 will beis applied if the fine is paid within 14 days making the collected fine $20.00.
      After 14 days the discount does not apply anddays, the collected fine will be $20.00. After 14 days, the discount does not apply, and the full $30.00.00
      is due.
  1. Click on Save Ticket Offence Item to save this configuration.
    You will be returned to the list view with your new offence listed belowunder its Ticket Category.
Is This Fine Amount Adjustable?

This can be useful for scenarios such as repeat offenders or multiple offences. Officers can, at their discretion, increase the Ticketticket Type.amount (e.g., for repeat violations) or reduce it (e.g., when issuing multiple violations for less than the combined full amount), in accordance with your organization's business rules.

image.pngEnable the Adjust Fine Amount checkbox in the ticket configuration screen:

Optional
    Configurations

  • Default - (Off): By default, this feature is turned off. The fine amount will appear on handheld units as a grey, non-editable figure.
  • Enabled - (On): When turned on, the fine amount will appear in black text on handheld units, allowing patrol officers to edit the amount.
  • Administration Fees

    Admin Fees are useful for charges like Conviction Fees or Booting Fees.  Offence items designated as Administration Fees Keydo not show on handheld units. They are only visible on the admin interface, ensuring field officers don't issue them directly.

    TheYou can designate an offence item as an KeyAdministration Fee field is typically used by clientsselecting whothe wantAdministrative Fee checkbox.

    • Configuration Example: To set up a $20.00 administration fee for removing a boot from a vehicle:
      1. Toggle the Administration Fee checkbox On. This will also prevent the offence item from being synced with handhelds.
      2. Set the Fine Amount to indicate"$20.00".
      3. tracking codes for violations. 

        By-Law Code

        The

      4. Click By-LawSave CodeTicket Offence Item.
      5. field
      is
    • used
    by
    Editing, municipalitiesDeleting and Archiving Offence Items
    • Editing: Click the Pencil icon next to sendthe violationsOffence Item and make your changes. Click the Update Ticket Offence Item button to courtconfirm.
    • for
    • Deletion: collections. It is a text field that accepts 20 alpha-numeric characters.


      Ticket Offence Items can only be deleted if there are no violations already written for that particular violation.offence item.

    • Archiving: Once thea violation has been usedissued theusing violationa specific Offence Item, that item can no longer be deleted. Instead, it will be archived but not deleted.
      They are archived in order
      to preserve the integrity of any data associated with thisit, ensuring historical reports remain accurate.

    Best Practices & Considerations

    • Clear and Specific Offence Item.

      Names:

      AdjustUse Finedescriptive Amount

      names

      Byfor selectingoffence the "Adjust Fine Amount" box in the ticket configuration screen this will allow the patrol officeritems to changeavoid theambiguity (e.g., "No Parking - Fire Lane" vs. "Parking Violation").

    • Fine and Discount Strategy: Carefully define your fine amount i the field on the handheld unit. By default this feature is turned offamounts and thediscount finestructures amountto willencourage appeartimely on the handheld unit as a grey text figure amountpayment and it can not be edited.
      Once turned on however the fine amount will be in black text and officers will have the ability to edit the amount. Scenarios where this may be useful is for example, are repeat offenders or multiple offences. The officers can, at their discretion, increase the ticket amount and add a note explaining the augmentation of the fine due to repeat violations. Conversely, the fine may be reduced in some cases. When giving multiple violations for example should you not want to charge the full amount of two or three combined violations, the officer can adjust the fine amount lower in accordancealign with your businessenforcement rules.

      policies.
    • AdministrationHandheld Fees
    • Visibility

      YouManagement: canStrategically createdecide adminwhich offence items are visible on handhelds. Keep the list concise for field officers, moving less common or admin-only fees to bethe used"Administration inFees" category.

    • By-Law Code Accuracy: For municipalities, ensure the systemBy-Law by selecting the Administrative Fee checkbox. ThisCode is usefulaccurately entered and consistent with legal requirements for Convictioncourt Feescollections.
    • or Booting Fees.
    • It is also important to note that items designated as Administration fees do not show on the Handheld units. They will only be visible on the admin interface.

      In our example below we are setting up an $20.00 administration fee charged for removing a boot from a vehicle.
      Click on the Administration Fee box to toggle it on. This will make it so the offence item is no longer synced with the handheld stopping patrol officers from having the option to select this offence item in the future.
      Set the Fine Amount to $20.00
      Click on Save Ticket Offence Item to save the item

      image.png

      Helpful information

      Ordering Violation Types: The system sorts the list of Violationviolation Types

      types

      Ifalphanumerically. youTo would like to sort the list of violations inachieve a specific order the system willcustom sort theorder liston alphanumerically.both Thereforeadmin ifinterfaces and handheld units, you numbercan prefix the ViolationsOffence TypeItem DescriptionName theywith willnumbers appearor inspaces. the order you number them both on the admin interface as well as the handheld unit. 

      Spaces also work; a(A space is considered higher than an 'A'..) So

        you
      • Example: canZebra prefixOffence, theTest offencesOffence, A Test Offence
    • Leverage "Adjust Fine Amount" with spacesclear business rules for officers, and properly categorize "Violation Applies To" (Vehicle vs. User) to assistfit withvarious theenforcement sortscenarios.
    • order.
      For
    example:

    Related Videos

    <space><space>Zebra offence
    <space>Test offence
    A test offence