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Violations and Chalking

This article will discus how to write violations, to either a person, or vehicle, and how chalking works in OPS-COM.

Violations

You can issue 2 types of violations in  OPS-COM, one is assigned to a person, the other is assigned to a vehicle, where the driver may not be known 

  • Chalking

Chalking is a useful tool that can help quickly identify vehicles that are eligible for violations.

In order to issue virtual chalks to vehicles, which will let you know if a vehicle has moved since the last chalk, and how long ago it was chalked, making writing provable violations easy to do, without physically chalking cars.

You will be asked to enter a plate province/state, and type (Passenger/Commercial/Government) and set a custom chalk grace period if desired, the default is controlled in system settings.

After tapping save, the vehicle's timer has been started, and you can come back later to get the violation.

If you would like to understandingunderstand the purpose of virtual chalking more, click here!

  • Person

To issue a Person violation, open the handheld app and log into an accountaccount. This must be done by a system administrator (if you need help with this step,step on the admin side, click here)here)

You will need to know the persons name, and that they are registered as a user in our system to issue a person violation.

From the main screen, tap on Person Search

Once you enter a name that is found in the system, tapping that entry will bring you to a violation entry screen. If there is no vehicle involved, select Private Property - Person . If a vehicle is involved, see see the second bullet, bellow.

You will need to enter ticket type, offence location, and the offence reason,  or reasons if multiple apply.

You can now add files, such as photo or video evidence, and private (internal staff only) or public comments (user visible). When you are done, tap save to issue this violation.

  • Vehicle

To issue a vehicle violation, go back to the main screen, and tap on Vehicle Search.

In the search field, you can enter a known plate, or a plate that has never been entered before, and this plate will automatically be added to the vehicle data.

Searching a plate can bring a variety of result types;

This chart provides a reference for symbols and sounds you'll see returned from search:

Icon

Audio Notification

When/Why Is This Combo Used?
Black Cross None

Plate is not found in database. Tap to add new vehicle.

Red X (with Red permit pill)

 None

Plate found in database, but no valid/active permit or partially valid (prior to chalking) or plate was chalked (manually or by LPR), grace period is expired, but still no valid permit. Eligible for violation/ticket

Green Check (with Green permit pill)

Bing (LPR)

Plate found in database, with at least one valid and active permit or plate was chalked, but a valid permit was added later.

Green Check (with Red dot)

 None

Plate found in database, has permit(s) but vehicle is NOT active. (Rare) 

Notification (Red !)

 None

Plate has a specific warning for Do Not Ticket or Tow (DNTT)

Notification (Blue !) (with Blue permit pill)

 None

Plate found in database, has a permit that is valid but is parked in the wrong lot/zone.

Chalk (Map)

Swoosh (LPR)

Plate has been chalked (manually or by LPR), grace period not expired

Flag

Buzz

Indicates that there has been an alert triggered on either a person or a vehicle.

In the below picture, we search for the plate TOMA92, and get a Map and Pencil icon, indicating a past chalk, and we can see the vehicle is 11 minutes over the 15 minute grace period, without a valid permit. This vehicle is eligible for a violation.

Here is another photo showing a vehicle that has a valid permit.

To issue a violation to the vehicle that over stayed the grace period, tap the Violation button after searching the vehicle plate. You will need to enter ticket type, offence location, and the offence reason,  or reasons if multiple apply, just like with a person violation. After entering the ticket information, you will need to enter more vehicle information, such as province/state, and plate type (Passenger/Commercial/Government), and enter any other known information about the vehicle. This time, only a vehicle is required, if the driver identity is not known. Go to the people tab, and tap on the toggle for Failed To Identify. If the identity is known, enter it like normal.

You can now add files, such as photo or video evidence, and private (internal staff only) or public comments (user visible). When you are done, tap save to issue this violation.

Explanation of the Front of the Ticket/Warning


Ticket Number - This is a system assigned number that identifies each individual violation/warning.

Date - This is the date that the violation/warning was issued on.

Ticket Type - This identifies the type of violation that occurred (broad range category).

License Plate - This is the license plate number for the vehicle that incurred the violation.

Province - This is the province that the license plate is issued in.

Offense Type - This identifies the specific violation that occurred.

Location - This identifies the location where the violation occurred.

Writer - This is a system assigned number that identifies the enforcement officer that issued the violation. Each enforcement officer has their own unique number and can be verified by administrators. The writer is identified by a unique identifier to provide security to the enforcement officer. If you require more information about the ticket writer you can search the violation on the admin side and get an actual name for the person who wrote the ticket. 

Fine - This is the amount owed for the particular violation. Note, on the warning ticket the amount is followed by "*Warning". This indicates that the amount on the ticket is not owing, but this is the amount that would be due if a ticket for the same violation was issued.

Towing - This is the amount due if the vehicle that incurred the violation had to be towed.

Comments - This section includes any additional notes that the enforcement officer wants to include.

Explanation of the Back of the Ticket/Warning

The back of the ticket provides details about the organization that issued the ticket and the policies and procedures regarding the ticket. The back clearly identifies how the violator can pay or appeal the ticket with a section for the violator to identify themselves and sign off on the ticket. The back also identifies where to find additional information on the organization and the office hours. 

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