Dispatch Log

The Dispatch LogsLog feature allows administrators/administrators and dispatchers to record and track all inquiries or communications that come into the office.office Thesedirectly dispatchfrom logsthe handheld device. Its primary purpose is to maintain a formal, time-stamped record of field inquiries, which can later be linked to specific incidents for further tracking.tracking

and

1.resolution. TapThis onarticle is intended for OPS-COM administrators and field enforcement personnel using the optionlegacy forAndroid Dispatch Log.application.

Setup and Configuration

2.The Thisdispatch willlogging takefunctionality youis native to the Addhandheld application and requires minimal backend configuration to use in the field.

Admin Side: Administrators must ensure that appropriate Log Categories are established within the core OPS-COM administrative portal so that field staff can accurately categorize their entries.

Using this Feature

Enforcement personnel can use this tool to quickly document interactions, dispatch calls, or field inquiries, complete with supporting photographic evidence.

Adding a Dispatch Log Entry

screen.

1. Tap Dispatch Log from the main application menu.

   

2. 3.Tap Selectthe Log Category drop-down menu and choose the appropriate Logclassification Category infor the firstinquiry.

   drop-down
menu,
3. key

   Tap inthe anytext field and enter detailed notes that should be recorded related to the dispatch logor andinquiry.

   attach
up
4. to two supporting images. To attach images, select

   Tap one of the camera icons (represented by a vehicle with a camera) towards the bottom of the screen thatto hasattach a vehiclesupporting withimage.

   a
camera
5. in it. This will bring up

   Tap the camerashutter functionbutton on the tablet, select (the circle with a camera in itit) to take athe picture.

   Select

6. Tap the check mark ifto you are happy withaccept the imageimage, (ifor you need to retaketap the picture, select the arrow to go back toand retake the camera).picture. Note: You can attach up to two supporting images per log entry.

7. When you have all ofTap the information entered into the dispatch log, tap on the Save button at the bottom of the screen.screen Aonce all information and images are entered.

8. Tap OK on the confirmation pop-up message will appear to confirm that your dispatch log has been recorded. Tap oncomplete the OKprocess buttonand to go backreturn to the main menu.

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Best Practices and Considerations

• Provide detailed context: Always enter clear, descriptive notes in the text field. Comprehensive notes make it significantly easier for administrators to understand the context of the inquiry when reviewing logs or linking them to complex incidents on the backend.

• Utilize image attachments: Attach relevant photos whenever applicable. Visual evidence (such as a photo of a hazard, a damaged sign, or a specific vehicle) is highly valuable when a standard dispatch inquiry escalates into a formal incident or dispute.

Linking to Incidents While the handheld device creates the initial Dispatch Log entry, the process of formally linking these logs to larger, ongoing "Incidents" is managed by administrators or dispatchers within the main OPS-COM web portal.