Skip to main content

Uninstalling the Application

The Uninstalling the Application process outlines how to safely remove the legacy OPS-COM Parking Enforcement app and its associated data folders from an Android handheld device. Its primary purpose is to guide users through a standard removal or a full clean data purge to prepare the device for troubleshooting or a fresh installation. This article is intended for OPS-COM administrators and IT support personnel.

Setup and Configuration

Before removing the application, it is critical to ensure that all local data has been safely transferred to the core database.

Admin Side: Administrators should ensure the device has an active network connection and verify that all recent patrol data has successfully synchronized to the backend.

User Side (Enforcement Staff): Field staff must log in to the application one final time and check the Replication Status page to ensure all records have been pushed to the server.

Using this Feature

The uninstallation process can be completed natively on the Android device. In the event of a full clean install, residual files must also be deleted using the device's file manager or a connected PC.

Standard Application Uninstall

To uninstall the OperationsCommander app for Android follow these steps.

  1. From

    Tap Settings from the main Android applications selectmenu.

    Settings

  • 2. Once in settings:

    3. SelectTap the General Tab.
    4.tab.

    Under

  • Tap Applications under the Device Manager onsection to view the Leftinstalled ofapps list.

  • Tap the screen Tap Applications to bring up a list of Apps on the right.
    5. Locate the OperationsCommander application in the list.


  • 6. Tap the application to bring up the following screen:

    7. Tap Uninstall to remove the application from the unit.

    • Full Clean Install with Data Purge

    In some rarecases, cases,OPSCOM Support may ask you may be asked by OPSCOM support to doperform a full clean installinstall. thatThis requires removing notthe onlyapp (following the OPSCOMsteps app,above) butand manually deleting all it'sassociated associatedlocal files as well. 

    To do so, you will need to firstprevent uninstallartifacts from affecting the softwarenew as described in steps 1 to 7 above.

    Warninginstallation.

    ItData bearsLoss repeatingPrevention that ifIf you are uninstalling the software to then reinstall it, do not uninstall the software if the ViolationTransfer and/or VehicleTransfer tables contain data (viewviewable under Replication Status)Status). These tables must be replicated to the server first to avoid permanent data loss and integrity issues.


    There are two methods to remove these files for the android handheld device.  It can be done directly from the handheld unit or by connecting the device to your PC.

    The following instruction describes both processes.

    Delete filesFiles with Handheld Tools

    1. Tap on the App Tray at the bottom right of the home screen display.



    2. Locate and tap on

      Tap the icon labeled My Files.



       application.

    3. The screen

      Locate willand refreshTap withand aHold listingthe of fileOPSCOM folder from the directory list.

    4. Tap Delete from the pop-up options window.

    5. Tap OK on the device.confirmation Locate and Long Press the folder labeled OPSCOM.



    6. A pop up window will appear giving you three options. Tap Deletescreen to remove the folder.



    7. A confirmation screen will appear. Tap on OK to confirm. This will remove the OPSCOM folder and all it'sits contents.

      contents.

    Delete FileFiles using a PC Connected via (USB Cable

    Connection)
    1. Go into

      Connect the handheld device to your computer via USB.

    2. Open  Windows Explorer and locate the device under  This PC.

      In
      3. this
    3. example the device is called Tomahawku-Galaxy Tab S.

      Click on Tablet (or internal storage) to seeview the file content of the device.



    4. Locate the folder entitlednamed  OPSCOM.
      Right

      mouse

    5. Right-click the folder and click toDelete bring upfrom the drop drop-down menu.



    6. From the list click on deletemenu to remove the OPSCOM folder and all it'sits contents.

      contents.

    Best Practices and Considerations

    • YouAlways verify replication status before uninstalling: Ensure the ViolationTransfer and VehicleTransfer tables are nowcompletely ableempty. Uninstalling with unsynced data will result in permanent data loss for the organization.

    • Purge files for persistent issues: If the application is crashing frequently, perform the full clean install with a data purge before reinstalling the OPSCOM Legacy app. This ensures corrupted cache files do not carry over to reinstall the softwarefresh withinstallation.

      no
      • possibility of artifacts from older installs affecting the new install.

    Back to top