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Phase 1 - Learning the Basics

Welcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any of the titles below to discover more information and proceed with your setup.

Admin and Client Domains 

Your OperationsCommander platform is made upconsists of two parts:distinct theportals:

  • Admin Portal: andAccessed thevia User Portal. After setup, you can access your OperationsCommander Admin console at yourdomain.OPSCOM.com/admin. YourThis clients,is orwhere end-users,administrators canmanage accesssystem theiroperations.

    portal
    • at

  • User Portal: Accessed via yourdomain.OPSCOM.com/u. This client-facing site canshould be tailored to fit your brandshared with your companyend-users.

You can customize the User Portal by adding your organization’s logo and colors, ensuring a seamless experience for your users.

You will needcolors to referenceensure theit URL for the User Portal on any communications you havealigns with your clients.brand. ThisReference sitethis canURL bein brandedall asclient-facing yours with your company logo and colors. The design of the system is up to you and the expertise of your staff. communications.

First Time Login and Orientation

You should have received an email withUpon your initial login using the credentials provided by the OPS-COM team, you will be greeted by the Admin Dashboard.

  • Secure Access: The initial account forprovided BigPark has already beenis configured for the highest level of access.access This accountand should be reserved for high-level administrators only.

  • Setup Checklist: Use the built-in Setup Checklist on your Admin Dashboard to ensure all essential settings are configured correctly before moving to the next implementation phase.

  • Training Materials: Access the Learn Dash Training Materials

    Upondirectly from your firstdashboard login,to you'll be greeted bybegin your Adminonboarding Dashboard.journey

    Here,
    • you'll
find

System allEnvironments

the

OperationsCommander trainingprovides coursestwo separate environments to ensure system stability and aoperational helpful Setup Checklist to guide you. The checklist will ensure all important settings are in place before you continue with your setup, allowing you to focus on what matters most.integrity:

Preview
Site: Your live environment used for actual daily operations.

  • OperationsCommander is designed with flexibility in mind, offering Preview Spaces: that provide aA secure, isolated testing environment. Thesethat mirrors your Production data. Use these spaces mirroras youra live production system's data, allowing yousandbox to test new features, stage configuration changes, or conduct staff training without impacting your operationallive system.operations.

    This
    • is your

    Learn safemore sandboxabout forPreview developmentSpaces and learning.Production ClickSites onhere.

    the

    Access titleand Security Configuration

    Administrators can tailor system access to learnfit more.unique organizational needs.

    Determining
      Access
    • to OPSCOM

    Determining your Roles and Permissions

    :

    WeUse understand the need for a flexible, tailored system. OperationsCommander allows System Owners and AdministratorsRoles to setgroup upspecific rolespermissions thatand restrict access to information andor features. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you can create a role for a Patrol Officer, define the permissions, and assign admins to that role. Admins can havebe assigned multiple roles, allowing youroles to createprovide solutionsthe thatexact fitlevel yourof uniqueaccess needsrequired seamlesslyfor their job function (e.g., a Patrol Officer role).

  • Creating Administrator Accounts

    • :

    TheUpon initialsetup, systemone setup includes a singlemaster administrator account,account withis login details provided by the OperationsCommander team.provided. To getadd youradditional other admins into the system, you can simplyadministrators, follow the steps in the article linkedoutlined in the titleCreating Administrator Accounts wiki article.

  • Admin Dashboard Customization: You can edit the landing page of thisthe paragraph.

    Admin
    SettingPortal upto adisplay Landingcritical Pages and Dashboardsinformation for your Administrators
    team,

    such as Pricing Information, Contact Information, Scheduling Information, Organizational Information, or Legal Notices.

    • WhenBest you sign in to OperationsCommander, the first thing you see is your Admin Dashboard. This landing page can be edited to display important information to your team. We recommend using it to direct your admins to trainingPractices and support information as you get startedConsiderations. Once you go live, you can use this space for:

    • Pricing Information

      • Training:

    • ContactUtilize Information
      • the
    • Scheduling Information
    • Organizational Information
    • Legal Notices
    • General Information

    OPSCOM Wiki and Training

    Ourmodules parkingto and security wiki is a growing wealth of information about using our software and applying best practices in a busy security office. To assist withtransition your transitionstaff to anthe improvednew operational model and to see how parking management can be made easy and delightful, we have organized this wiki into Training Modules that users can go throughsystem at their own pacepace..

  • Security: Ensure the master account provided during setup is limited to authorized high-level personnel to maintain system security.

  • Testing: Always perform functional testing and staff training within your Preview Spaces before applying changes to your Production site.

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