Phase 3 - Configuration and Admin Options
This article provides OPS-COM administrators with a roadmap for Phase 3 of the system implementation. During this phase, you will configure core operational settings, customize user-facing portals, and prepare your enforcement modules for deployment.
Setup and Configuration
Phase 3 focuses on tailoring the system to your organization's specific business processes. Administrators should focus on the following key areas:
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User Types: Categorize your users (e.g., Student, Staff, Public) to define distinct parking rules, permissions, and system functionalities.
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User Profile Settings: Adjust the visibility and requirements of profile fields to collect necessary information from users during registration.
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Vehicle Configuration: Define the vehicle description parameters your organization needs to track for enforcement and permitting purposes.
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System Settings Customization: Utilize the centralized System Settings area to fine-tune core functionalities, including general parameters, security protocols, and module-specific behavior for parking, violations, and payments.
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User Portal Branding: Configure your Default Site Logo and Default Site Header to ensure your branding remains consistent across all user-facing interfaces.
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Email Templates: Use the smart editor to customize automated email notifications, ensuring communication with your users is clear and professionally branded.
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System Messaging: Review and update priority messages and elements across the User Portal, including:
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System Messages/Pages: Login, Permits, and User Registration.
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System Messages/Messages: Admin Dashboard, The Vehicle Disclaimer, and The Permit Disclaimer.
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Email Headers and Footers: Customize your Header and Footer templates.
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Email Templates: Review Lost Password and User Receipt templates.
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Module-Specific Setup
ViolationAdmin Setup
To configure the ViolationAdmin module, you must complete the following mandatory tasks:
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Setup Ticket Categories.
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Setup Offence Items.
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Setup Locations.
Violation Stock Management
If your organization uses printed tickets, coordinate with your Account Executive to approve the ticket design.
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If sourcing your own stock, allow 4–6 weeks for printing and shipping.
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Order your stock early to avoid deployment delays.
Handheld Enforcement
Review the Handheld Training documentation before meeting with your Training Coordinator to ensure you are prepared for practical instruction.
Data Imports
If you are transitioning data from a legacy system, ensure your data is cleaned and formatted correctly. Refer to the Preparing to Import your Data wiki article for detailed requirements.
Best Practices and Considerations
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System Integrity: Before proceeding to live payments, run a Penny Test to verify that your transaction flow and payment processing are functioning correctly.
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Standardization: Ensure all System Messaging and Email Templates are thoroughly reviewed for tone and accuracy before your go-live date.
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Advanced Configuration: While this article provides a high-level overview, refer to the full Setup and Configuration section of the wiki for granular instructions on each module.