Setup & Configuration for Admins
All articles related to setting up and configuring OPSCOM are stored here.
Admin Tools & Data Maintenance
Items on the tools menu control rarely accessed but important setup and configuration tools for O...
Data Maintenance Articles
The Data Maintenance tools and processes allow administrators to clean, merge, and archive system...
Using the Database Importer (Beta)
The Database Importer provides administrators with a powerful tool to import bulk data into the s...
Importer Field Descriptions
The Importer Field Descriptions article provides a comprehensive reference guide to the data fiel...
Create or Refresh a Preview Space
The Preview Space feature allows administrators to generate a secure, isolated testing environmen...
Resolve Duplicate Options
The Resolve Duplicates feature allows administrators to identify and merge duplicate records by e...
History Search
The History Search feature allows administrators to quickly locate and review historical system a...
Purge Old - Explained
The Purge Old Data feature allows administrators to remove inactive historical records that have ...
Purging Incidents
The Incident Purging feature allows administrators to permanently remove outdated incident record...
Handheld Devices and Commons
The Handheld Devices and Commons section allows OPS-COM administrators to manage and configure th...
Managing Recurring and Onetime System Tasks
The Scheduled Tasks feature utilizes both recurring and onetime system tasks to automate various ...
Admin Management Tools
Accessed from the System Configuration menu, this is where you create/edit roles and permission a...
Manage Roles and Permissions
The Roles and Permissions feature provides granular control over what administrative users can ac...
Manage Administrator Groups
The Administrator Groups feature allows organizations to organize backend users into logical te...
Manage Admin User Accounts
The Manage Admin User Accounts feature provides the tools necessary to create, modify, and disabl...
IP Filtering for Admin Users
The IP Filtering feature provides a robust security layer by restricting backend access based on ...
System Configuration
Guide to System Settings
The System Settings feature provides administrators with comprehensive control over the core func...
Configuring SAML SSO with OPSCOM
The Configuring SAML SSO with OPSCOM feature simplifies user access by allowing them to securely ...
Troubleshooting - Email Server Communication Errors
This article outlines the process for identifying and resolving email server communication errors...
Alarms System Settings
The Alarms System Settings feature allows administrators to configure and manage automated system...
Defining User Profile Settings
The User Profile Settings feature enables administrators to customize the specific information co...
Account Creation Preferences
The Account Creation Preferences feature allows administrators to choose between granting users i...
Configuring Multi-Factor Authentication on the User Portal
Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts by req...
Password and Security Settings
The Password and Security Settings feature provides administrators with critical tools to enforce...
Uploading and Managing Files
The Manage Files feature provides a centralized repository for all files used across your applica...
Admin Dashboard Setup (Quick Start)
The OPS-COM Dashboard is a fully customizable, widget-based analytics interface built directly in...
Content & Design
Email Headers and Footers
The Email Headers and Footers feature allows administrators to define and manage reusable layout ...
Email Templates
The Email Templates feature allows administrators to customize the content and appearance of auto...
Translations
The Language Translations feature allows administrators to manage multi-language support and cust...
User Portal Branding and Setup
The User Portal Branding and Setup feature allows administrators to define the global default bra...
Pages and Content Blocks
The Pages and Content Blocks feature allows administrators to create and manage the visual conten...
Templates and Design
The Templates and Design module allows administrators to heavily customize the visual functionali...
Form 11 Shortcodes
The Form 11 Shortcodes feature allows administrators to dynamically auto-fill specific violation ...
User Information Shortcodes
The User Information Shortcodes feature allows administrators to dynamically insert specific user...
News Items (RSS Feed)
The News Feed allows administrators to broadcast timely messages and updates directly to their us...
Changing the Organization Name Displayed to Parkers
This feature allows administrators to update the organization's display name across the entire pl...
User Configuration
User Types
The User Types feature allows administrators to categorize system users (such as Student, Staff, ...
Limiting Active Vehicles
The Limiting Active Vehicles feature allows administrators to strictly control the maximum number...
Manage User Departments
The User Departments feature allows administrators to categorize users based on their departmenta...
Locker User Types
The Locker User Types feature allows administrators to categorize user profiles specifically for ...
Login Sources (SSO)
The Login Sources SSO feature allows administrators to define the various methods by which users ...
Vehicle Configuration
Vehicle Plate Types
The Vehicle Plate Types feature allows administrators to categorize vehicles based on their offic...
Vehicle Colours / Colors
The Vehicle Colors feature allows administrators to define and manage the drop-down list of avail...
Vehicle Makes
The Vehicle Makes feature allows administrators to define and manage the drop-down list of vehicl...
Vehicle Types
The Vehicle Types feature allows administrators to define and manage categories for different kin...
Parking Configuration
Lot Groups Management
The Lot Groups feature allows administrators to logically group similar parking lots together, tr...
Managing Lot Zones
The Managing Lot Zones feature allows administrators to define specific geographical or logical a...
Common Lots
The Common Lots feature allows administrators to categorize parking lots based on shared characte...
Permit States
The Permit States feature allows administrators to define and manage the various statuses a parki...
Location Configuration
Violations Configuration
Ticket Categories
The Ticket Categories feature allows administrators to define and manage different types of viola...
Ticket Offence Items
The Ticket Offence Items feature allows administrators to define the specific violations that can...
Sort Violations for Quick Access
The Sort Violations for Quick Access feature allows administrators to customize the display order...
Handhelds Devices Settings (Handheld Commons)
The Handheld Devices Settings feature allows administrators to manage and configure handheld devi...
Incidents Configuration
Managing Incident Categories and Sub-Categories
The Incident Categories and Sub Categories feature allows administrators to accurately define and...
Managing Incident Flags
The Managing Incident Flags feature allows administrators to create custom tags or labels that ca...
Managing Ethnic Types
The Managing Ethnic Types feature allows administrators to define and manage a drop-down list of ...
Managing Incident Relations
The Managing Incident Relations feature allows administrators to define specific types of connect...
Extended User Profile Options
The Extended User Profile Options feature allows administrators to define and manage highly granu...
Missing Property Types
The Missing Property Types feature allows administrators to define and categorize different kinds...
Alerts Configuration
Payments Configuration
Manage Deposit Types
The Manage Deposit Types feature allows administrators to define and manage various categories of...
Managing Payment Types
The Managing Payment Types feature allows administrators to control which payment methods are ava...
Managing Convenience Fees
The Managing Convenience Fees feature allows administrators to add an additional flat-rate charge...
Taxes
The Taxes feature allows administrators to define and manage the tax percentages applied to payme...
The Invoice Template
The Invoice Template feature allows administrators to fully customize the email and PDF invoices ...
Setup payments with Flex Dollars
The Flex Dollar and Payroll Deduction feature allows administrators to offer a specialized paymen...
Stripe Payment Provider Setup
The Stripe Payment Provider Setup feature allows administrators to integrate with Str...