Phase 5 - Final Preparations before Go Live

NowThis thatarticle serves as a final checklist for OPS-COM administrators prior to the official system launch. Following these steps ensures your production environment is setfully upconfigured, tested, and you'reready familiarfor withpublic OperationsCommander,use.

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Pre-Launch importantChecklist

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Before proceeding to go live, perform a comprehensive review of your system settings and user-facing portals.

• DoUser Portal Review: Conduct a final reviewwalkthrough of the User Portal to ensure youall branding, messaging, and layout elements are happy with how it is presented toexactly as intended for your customers.

• Experience Testing: Create a test user onaccount and log in via the portal to experience the platform from the customer's perspective.

• Payment Verification: Perform a Penny Test to confirm your payment provider integration is active and processing transactions correctly.

• Violation Module Configuration: Verify that all Offences and Locations are correctly set up if you intend to issue citations.

• Permit and Locker Sales: Ensure your Sales Windows are properly configured for all permits and lockers you intend to offer.

• Enforcement Readiness: Confirm that all Lot Zones are established if your operations include parking enforcement.

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Support and Troubleshooting

If you encounter any issues or have concerns while completing these final preparations:

1. Capture a clear screenshot of the specific error or area of concern.

2. Email the screenshot and a description of the issue to support@ops-com.com.

Thoroughly testing your Sales Windows and Penny Test is critical. Do not move to a live launch until you have successfully verified that both your payment processing and permit sales workflows are fully operational.

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Best Practices and Considerations

• System Familiarity: Ensure your administrative team is comfortable navigating the system and logthat inthey have reviewed the Phase 1 Learning the Basics training materials prior to get a feel for the user experience.launch.

• DoData aIntegrity: “PennyDouble-check Test”that toany ensureimported data from legacy systems is appearing correctly in your paymentproduction provider is working correctly.environment.

• IfDocumentation: Maintain a list of internal contacts for your IT, Hardware, and Financial departments so you willcan bequickly issuingresolve Violations,any areissues yourthat Offencesmay andarise Locationsimmediately setfollowing up?the go-live date.

• If you will be selling Permits or Lockers are your Sales Windows set up?
• If you will be enforcing are your Lot Zones set up?

 If you have questions or concerns, take a screenshot and send it to support@ops-com.comcom.