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Phase 1 - Learning the Basics

Welcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any of the titles below to discover more information and proceed with your setup.

Admin and Client Domains 

Your OperationsCommander platform is made up of two parts: the Admin Portal and the User Portal. After setup, you can access your OperationsCommander Admin console at yourdomain.ops-com.com/admin. Your clients, or end-users, can access their portal at yourdomain.ops-com.com/u. This client-facing site can be tailored to fit your brand with your company logo and colors, ensuring a seamless experience for your users.

You will need to reference the URL for the User Portal on any communications you have with your clients. This site can be branded as yours with your company logo and colors. The design of the system is up to you and the expertise of your staff. 

First Time Login

You should have received an email with your login credentials. The account for BigPark has already been configured for the highest level of access. This account should be reserved for high-level administrators only.

Learn Dash Training Materials

Upon your first login, you'll be greeted by your Admin Dashboard. Here, you'll find all the training courses and a helpful Setup Checklist to guide you. The checklist will ensure all important settings are in place before you continue with your setup, allowing you to focus on what matters most.

Preview & Production Sites

Preview Spaces in OPS-COM provide clients and support staff with a secure, isolated testing environment that mirrors your live production system's data. These spaces are invaluable for testing new features, staging changes, or conducting training without impacting your operational system, ensuring a safe sandbox for development and learning.

Click on the title to learn more.

Determining Access to OPS-COM

Determining your Roles and Permissions

OPS-COM allows System Owners and Administrators the ability to set up roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.

Creating Administrator Accounts

When the system is set up for the first time there will only be one Administrator. The OPS-COM team will have set it up and provided the login details to you. To get your other users in the system you will need to follow the steps in Creating an Admin Account.

Setting up a Landing Pages and Dashboards for your Administrators

When you sign in to OPS-COM initially, you are presented with a landing page. This message is referred to as the Admin Dashboard. This landing page can be modified or edited to allow organizations to display important information to System Administrators and staff.

Initially, it is a good place to direct your Admins to the training and support information as you navigate the system. Here are some ideas for what to put on this page once you go live:

  • Pricing Information
  • Contact Information
  • Scheduling Information
  • Organizational Information
  • Legal Notices
  • General Information

OPS-COM Wiki and Training

The OperationsCommander parking and security wiki is a growing wealth of information about using our software and how to apply best practices in a busy security office. Before you schedule training, it would be very helpful to review the wiki. To assist with your transition to an improved operational model or to see how parking management can be made easy, we have organized this wiki into Training Modules that users can go through at their own pace. 

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