System Messaging Checklist

This article provides OPS-COM administrators with a comprehensive checklist for configuring and customizing system messaging, portal design, and email communications to ensure a cohesive user experience.

WhatOverview Needsof YourSystem AttentionMessaging

HereThe isOPS-COM platform allows administrators to tailor the listcontent and appearance of alluser the major pagesportals and messagingoutgoing youcommunications. will want to review. There are some that are standard and probably don't need customization. These items are listed but marked as optional.

Functional page elements are displayed automatically byWhile the system basedautomatically ongenerates whichfunctional page youelements are(such currentlyas on.login Forfields), example,many theareas Signrequire Inor pagebenefit boxesfrom thatcustom appear for usernamebranding and passwordinstructional are automatically generated on the page. Therefore, you need not worry about editing these items. However, if you want to add additional content on these pages you may do so.text.

Templates

Many andconfiguration Designs

areas

Clickinclude ona Toggle template tobutton. getClicking this will display a list.

list

Youof willavailable wanttemplates for that section, allowing you to select and edit the following:desired component.

Portal Templates and Design

To create a consistent look and feel across your user portal, you must configure the global header and footer.

• Header: -Customize You will wantthis to customizeinclude thisyour content.organization’s branding, navigation, or contact information. This is the common headerappears on all user portal pages.

• Footer: - You will want to customizeUse this content.space Thisfor isadditional thelinks, commoncopyright footernotices, onor allsecondary usercontact portal pages.information.

To

Goconfigure intothese, navigate to System Messaging and update the followingclick SystemToggle Messagingtemplate:

(Theseto areaccess theand actual pages that occupy the content area betweenedit the Header and Footer files.

Configuring Pages and Messages

The System Messaging area is divided into tabs that youcontrol the content between your configured above)Header and Footer.

The Pages Tab

These pages occupy the central content area of the user portal.

• User Dashboard: -Customize Currentlythis the generic page. You will wantpage to customizeprovide thisrelevant content.information or instructions for users upon login.

• Login Screen: -Tailor You will wantthis to customizeinclude thiswelcoming content.text or specific login instructions.

• Payments Page -: Optional. ThisAdd contenttext willhere to appear on the Payments page above the functional partpayment of the page. interface.

• Permits: -Highly Mostrecommended clientsfor customizecustomization. thisThis message.is an ideal location for a campus map and specific permit application instructions.

• User Registration: Optional.

• My Vehicles: Optional.

The Messages Tab

These items handle specific system notifications and document outputs.

• Dashboard Message: Configure content for the admin dashboard.

• noPaymentOptions: A goodstandard placemessage todisplayed putwhen ano Campuspayment Mapoptions are available.

• permitPDF and MessagingpermitTempPDF: aboutTemplates for printing standard and temporary permits.

• UsertempPermitText: Registration-Optional Optional.

  text
for
• temporary

  Mypermit Vehicles - Optional.notifications.

The Messages Tab

• Dashboard Message - Admin Dashboard.

• noPaymentOptions - Currently a standard generic message. Edits optional.

• permitPDF - Set for printing a standard permit. 

• permitTempPDF - Set for printing a temporary permit. 

• tempPermitText - Optional.

Popup Disclaimers

You maycan opt to placeimplement popup disclaimers throughoutthat the system. These popup windows can be triggered to appeartrigger based on page navigation to a page or associated with a button oninteractions. aEnsure page.your legal or administrative requirements are met by configuring the following:

• Appeals Disclaimer

• Locker Disclaimer

• Permit Disclaimer

• Vehicle Disclaimer

Email

Communications

Email configurations ensure that all system-generated correspondence maintains your organizational branding and tone.

Headers and Footers Configuration

These are the common elements that will be used for all outgoing emails.
You will probably want to customize the messages as well as add your logoSimilar to the header,portal although there are no rules heredesign, you canmust decide,configure Header and Footer templates for example,outgoing emails. It is common practice to putinclude theyour organization's logo in the footer.
email header, though the footer can also be utilized for this purpose.

Templates and Notices

ClickAccess onthese via the toggleEmail templatesTemplates and haveNotice aLiterature look at:sections:

• HeaderEmail -Templates: YouIncludes willAppeal wantDecision, Appeal Submitted, Lost Password, Create Password, User Receipt, and Waitlist Selected. Most are standard; review these to customizedetermine thisif content.customization is needed to match your organization’s voice.

• FooterNotice -Literature: You will want to customize this content.

Email Templates

These are thecritical onesautomated Iemails believesent youto willusers beregarding usingviolations. atYou thisshould point.customize:

• Appeal Decision

• AppealOverdue SubmittedNotice -Literature: Standard.Sent Editswhen optional.a user has an overdue violation.

• LostNew PasswordNotice -Literature: Standard.Sent Editswhen optional.a user receives a new violation.

Disclaimers and Messaging

Review the following for specific communication requirements:

• Payment Footer

• Create Password registration email. - Standard. Edits optional. 

• User Receipt - Standard. Edits optional.

• Waitlist Selected - Standard. Edits optional.

Disclaimers & Messaging

There are only 2 that would be of concern to you.

• Payment Footer

• Receipt Header

Notice Literature

These are notices that get sent out to end users as an email. They would use the Headers and Footers you configured above.

• Overdue Notice Literature - Sent to a user when they have an overdue violation. You will want to customize this message.

• New Notice Literature - Sent to a user when they have received a violation.  You will want to customize this message.

 

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Best Practices and Considerations

• Review Standard Content: While the system provides default messaging for many items, always review "Standard" labeled templates to ensure they align with your specific business rules.

• Keep Instructions Clear: When customizing pages like Permits, provide concise, actionable instructions to reduce support inquiries.

• Maintain Branding: Ensure your logo and contact information are consistent across both the web portal and email communications.