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Email Alert List

The Email Alert List in OPSCOMfeature allows administrators to define a specific set of email addresses that will receive automated warning notifications from the system. ThisIts featureprimary purpose is crucialto for ensuringensure that designated personnel are promptly alerted to important system events or potential issues, enabling timely intervention and management. This article is intended for OPS-COM administrators responsible for configuring system alerts and communications.

Setup &and Configuration

TheThis Email Alert Listfeature is accesseda throughcore administrative tool used to establish the Systemrouting Configurationfor menu.critical system notifications.

Admin

Side:
Administrators
must
have
the
appropriate
system role permissions enabled to access the alerts configuration menus and manage the recipient list.

Using this Feature

Administrators can use the following instructions to navigate the management interface to seamlessly add, edit, or delete recipient email addresses.

Accessing the Management Interface

  1. Click

    Hover over System Configuration, thenclick Alerts.Alerts

    2. ,
  2. Clickthen Email Alert List.

The

You'll be redirected to the Manage Alert Emails page,page whereprimarily displays active contacts. However, you can manage the list of recipient email addresses.

Using this Feature

The Manage Alert Emails page enables you to add, edit, or delete email addresses that are designated to receive warning notifications. You can also useenable the Toggle Archived checkbox at the top of the page if you want to seeview a history of inactive email addresses.

Adding an Email Address

  1. Click the Add Alert Email. button.

  2. An input box will appear.

    Enter the desired email address into the input text box.

  3. Toggle

    Enable the Active checkbox to on.ensure it can receive messages.

  4. Click the Save Changes button to add the email address to the list.

Editing an Email Address

  1. Locate the specific email address you wish to modify in the list.

  2. Click the Edit button next to thatthe emailentry.

    address.

  3. Make the desired changes to the email address in the text box.

  4. Toggle

    Enable or disable the Active checkbox ifas necessary.necessary to pause or resume alerts for this user.

  5. Click the Save Changes button to update the entry.

Deleting an Email Address

  1. Locate the specific email address you wish to remove from the list.

  2. Click the Delete button next to the rightentry.

    of that email address.
  3. A pop-up

    Click the Delete button in the confirmation window will appear.

  4. Click Delete to confirmfinalize the removal, or click Cancel to return to the previous page without deleting.

Best Practices &and Considerations

  • DesignatedTarget Recipientsdesignated recipients:: Only add email addresses of personnel who are responsible for monitoring and acting upon system warnings. Sending alerts to staff members who do not manage the system can lead to alert fatigue.

  • Monitor Regularlyalerts regularly:: Periodically review the emails sent to these addresses and the list itselfitself. toThis ensureensures all recipients are current and the warnings are being received and actioned appropriately.appropriately by your team.

  • GroupLeverage Emailgroup Addressesemail addresses:: Consider using a distribution list or group email address (e.g., ops-alerts@yourcompany.com) if multiple individuals need to receive the same warnings. This significantly simplifies management, as you only need to update the group's membership in your organization's IT email system, notrather inthan OPSCOM.continuously updating OPS-COM.

  • ValidationEnsure data validation:: Ensure that all entered email addresses are valid and actively monitoredmonitored. toIncorrectly preventtyped emails will result in missed critical alerts.alerts and potential system management delays.

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