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Ticket Offence Items

The Ticket Offence Items feature allows administrators to define the specific violations (e.g., "Parked with No Proof of Payment," "Expired Meter") that can be issued within OPSCOM.the Thissystem, featuresuch allowsas administratorsParked with No Proof of Payment or Expired Meter. Its primary purpose is to configure fine amounts, discounts, and specific behaviors for each offence, ensuring accurate and consistent enforcement across both web and handheld platforms. This article is intended for OPS-COM administrators responsible for configuring violation structures and enforcement settings.

Setup and Configuration

This feature is a core administrative tool used to establish the fines and violations available for issuance by enforcement staff.

Admin Side: Administrators must have the appropriate system role permissions enabled to access the violation configuration menus and manage ticket offence items.

User Side: End-users do not interact directly with this configuration, but the settings defined here dictate the exact fine amounts, discounts, and violation descriptions they see when issued a ticket.

Using this Feature

Administrators can use the following instructions to navigate the management interface to seamlessly add, configure, edit, or archive ticket offence items.

Accessing the Management Interface

  1. Hover over System Configuration,Configuration, click Violations, then Violations, and click Manage Ticket Offence Items.

  2. The Manage Ticket Offence Items page opens. This page provides comprehensive tools to add, edit, and configure individual offence items.

Adding a New Offence Item

  1. In

    Select the topspecific left box, select the Ticket Category (e.g., "Private Property")category you wish to add an offence item to,to from the Ticket Category drop-down menu in the top left box, or choose Unassigned Offence Items.

  2. Click the Add New Offence Item.  button.

  3. Fill out

    Enter a description for the followingviolation fields:in

      the
    • Enter the Violation Type Description (e.g.,field.

      "Parked With No Proof Of Payment").

    • Select the the appropriate category from the Ticket Category itdrop-down belongsmenu.

      to (e.g., "Private Property").

    • Enter a tracking code in the Key. This optional field indicatesif specific tracking codes for violations (e.g.,utilizing internal audit codes).codes.

    • Enter a code in the By-Law Law code This optional field isif used by municipalities to linklinking violations to specific municipal by-laws when sending them tofor court forcollections.

      collections. It is a text field that accepts up to 20 alphanumeric characters.

    • Enable the Administrative Fee checkbox if required. (More about this below)

      • item
    • Fineis Amount,strictly Adjustablea Finebackend Amount,admin and Discount Settings are covered below.
    fee.

  4. Click the  Save New Offence Item whenbutton.

    complete.

Setting the Fine Amount and Discount

    1. Enter the base monetary penalty in the Fine Amount: Setfield.

    2. Enable the base fine amount (e.g., "$30.00").

    3. Apply Discount: Enable this checkbox if you wish to offer a discountreduced rate for early payment.

      • Discount Amount:

        Enter the monetary amount of the discount (e.g.,in "$10.00").the Discount Amount field.

      • Discount Days: Set

        Enter the number of days withinthe whichuser has to pay the discountreduced appliesrate (e.g.,in "14"the days).Discount Days field.

      • Click the ExampleSave Ticket Offence Item: button.

    If the base fine is set to $30.00, and a discount of $10.00 is applied if paid within 14 days, the collected fine will be $20.00. After 14 days, the discount doesautomatically not apply,expires, and the full $30.00 is due.

Configuring
  1. Click Save Ticket Offence Item to save this configuration. You will be returned to the list view with your new offence listed under its Ticket Category.

Is ThisAdjustable Fine Amount Adjustable?
Amounts

ThisOfficers can be useful for scenarios such as repeat offendersincrease or multiplereduce offences.a Officersticket can,amount at their discretion, increase the ticket amountdiscretion (e.g., for repeat violations)offenders or reduce it (e.g., when issuing multiple violationsstacked forviolations) lessif thanthis thesetting combinedis fullenabled.

amount),
    in accordance with your organization's business rules.

  1. Enable the the Adjust Fine Amount checkbox in the ticket configuration screen:

    • Default - (Off): By default, this feature is turned off. The fine amount will appear on handheld units as a grey, non-editable figure.
    • Enabled - (On):screen. When turned on,enabled, the fine amount will appear in black text on handheld units, allowing patrol officers to manually edit the amount. When disabled, the fine amount appears as a grey, non-editable figure on handhelds.

Configuring Administration Fees

Admin Feesfees are useful for backend charges like Convictionconviction Feesfees or Bootingbooting Fees. fees. Offence items designated as Administrationadministration Feesfees do not show on handheld units. Theyand are only visible on the admin interface, ensuring field officers don'tdo not issue them directly.

  1. You can designate an offence item as an Administration Fee by selectingEnable the Administrative Fee checkbox.

    • Configuration Example: To set up a $20.00 administration fee for removing a boot from a vehicle:
      1. Toggle

        Enter the Administrationdesired Feecharge checkbox On. This will also prevent the offence item from being synced with handhelds.

      2. Setin the Fine Amount tofield.

        "$20.00".

      3. Click the Save Ticket Offence Item. button.

    Editing, Deleting, and Archiving

    Editing Offence Items

      1. Editing:

        Click the Pencil icon next to the Offencespecific Itemoffence anditem makein yourthe changes.list.

      2. Make the necessary updates to the configuration fields.

      3. Click the Update Ticket Offence Item button to confirm.

      4. Deletion:
      Ticket

      Archiving and Deleting Offence Items

      1. Click the Delete button next to the specific offence item.

      Ticket offence items can only be deleted if there are no violations already written for that particular offence item.

    • Archiving: Once a violation has been issued using a specific Offenceoffence Item,item, that itemit can no longer be deleted. Instead, itclicking delete will beautomatically archivedarchive the item to preserve the integrity of anyhistorical data associatedand with it, ensuring historical reports remain accurate.
    reports.

    Best Practices &and Considerations

    • ClearUse clear and Specificspecific Offenceoffence Namesnames:: Use descriptive names for offence items to avoid ambiguityambiguity. (e.g.,Distinguishing between "No Parking - Fire Lane" vs.and a generic "Parking Violation"). provides better reporting and clarity for users.

    • FineImplement a strategic fine and Discountdiscount Strategystructure:: Carefully define your fine amounts and discount structures to encourage timely paymentpayment. andAlign alignthese settings with your organization's overarching enforcement policies.

    • HandheldManage Visibilityhandheld Managementvisibility effectively:: Strategically decide which offence items are visible on handhelds. Keep the list concise for field officers,officers by moving less common or admin-backend-only fees to the "Administration Fees"Fees category.

    • By-LawMaintain Codeby-law Accuracycode accuracy:: For municipalities, ensure the By-Law Code is accurately entered and consistent with legal requirements for court collections.

    • OrderingLeverage Violationalphanumeric Typessorting:: The system sorts the list of violation types alphanumerically. To achieve a specific custom sort order on both admin interfaces and handheld units, you can prefix the Offence Item Name with numbers or spaces. The system sorts the list alphanumerically (Aa space is considered higher than an 'A').)

      • Example: Zebra Offence, Test Offence, A Test Offence

    • Establish rules for adjustable fines: Leverage "the Adjust Fine Amount"Amount feature with clear business rules for officers,officers. and properlyProperly categorize "Violationwhat Appliesviolations To"apply (Vehicleto vs.vehicles User)versus users to fit various enforcement scenarios.scenarios securely.

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