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Awaiting Payment (Lockers)

ThisThe article describes the Lockers Awaiting Payment report, ais an administrative tool used to manage and communicate with users who have pending locker payments. Its primary purpose is to provide administrators with a centralized view of unpaid locker reservations and offer toolsquick actions for sending payment reminders. This guidearticle is intended for OPSCOMOPS-COM administrators.

Setup and Configuration

This report is a standard feature within the locker management module and does not require any specific configuration.

Admin Side: Administrators do not need to configure any settings. The report automatically pulls from existing unpaid locker reservation data.

User Side: End-users do not have access to this administrative report, but they will receive the email notifications dispatched from it to their registered email addresses.

Using this Feature

TheAdministrators reportcan allowsuse administratorsthe following instructions to generate the report, filter forresults, and communicate with users withwho unpaidhave lockerpending reservations and provides several tools for communication and management.payments.

Generating the Report

  1. GoHover toover Locker Management and click Awaiting Payment.

  2. On the Lockers Awaiting Payment page, useUse the drop-down menus on the Lockers Awaiting Payment page to filter by Locker Area and select a Sort Type (e.g., by building area, by user).

  3. Click the Search button to generate the list.

Available Actions and Buttons 

The report provides several actions for managing the listed users and their respective lockers:

  • Email Listed UsersUsers:: Click this button to send a single, bulkmass email to all users currently displayed in the search results.

  • Envelope IconIcon:: Click the envelope icon located in a user's row to compose and send an email to that individual user only.

  • UsernameUsername:: Click athe user's name to navigate directly to their main user profile page.

  • Locker NumberNumber:: Click the locker number to open a pop-up window withdisplaying the locker's details. YouFrom here, you can update fields like Condition and add internal Comments. Click the Update Locker button to save any changes.

  • Building AreaArea:: If applicable, clickClick the link in the Building Area column to view oror edit details about that specific location. Click the Update this Area button to save any structural changes.

Best Practices &and Considerations

  • Proactively manage reservations: Use the Email Listed Users button to send out periodic payment reminders. This canproactive helpcommunication helps significantly reduce the number of abandoned reservations and ensureensures timely payment.revenue collection.

Establish a regular cadence (such as weekly or bi-weekly) for reviewing this report and dispatching reminders. If a user fails to pay after multiple reminders, you can confidently clear their reservation to make the locker available for other users.

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