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Bulk Email Users

ThisThe article describes how to use theBulk Email Users tool to send mass email communications. This feature allows administrators to compose and send messagesmass email communications to targeted groupsgroups. ofIts usersprimary purpose is to efficiently broadcast important operational announcements based on specific criteria likesuch as user type, permit status, or assigned parking lot. This guidearticle is intended for OPSCOMOPS-COM administrators responsible for managing user communications.

Using

Setup thisand Feature

Configuration

This tool is a standardcore administrative feature and does not require anyspecialized specificsetup setup.to Theactivate.

Admin Side: This tool is available by default. However, the effectiveness of the recipient filtering depends entirely on having accurate and up-to-date user data,data in the system, including correct Useruser Types,types, Lotlot Assignments,assignments, and other user profile details.statuses.

The

User processSide: isEnd-users divideddo intonot twointeract phases:with firstthe definingconfiguration yourof this tool; they simply receive the dispatched mass emails in their personal inboxes.

Using this Feature

Administrators can use the following instructions to define a targeted recipient listlist, usingcompose filters,a message, and thendispatch composinga and sending themass email.

Defining the Recipient List

  1. GoHover toover User Management and click Email Users.

  2. On the Email Users page, begin by selectingSelect either a User Type Group,Group, User Type,Type, or Locker User Type.Type on the Email Users page to begin defining your audience.

  3. Next, refineRefine your recipient list by selecting one or more filtersoptions from the available options:

    • Filter by: Narrow the list by user status (e.g., Has Active Permit, Is on a Waitlist).

    • Select by Lot:, Targetor users assigned to specific parking lots.

    • Select by Locker Area: Target users with lockers in specific areas.menus.

  4. Once your filters are chosen, clickClick the Prepare Email button.button Thisto action generatesgenerate the final recipient list based on your chosen criteria and revealsreveal the email composition tools.

Tip: To select multiple options within a single filter box (e.g., to email users in three different lots)lots simultaneously), hold the Ctrl key (or Cmd on a Mac) and click each desired option. To deselect an option, hold the same key and click it again.

Composing and Sending the Email

After preparing the email, a new composition section will appear on the page.

  1. First, verify your recipients. Click the View Recipient List button to review the exact list of users who will receive the email.email, You can alsoor click the Export Recipient List button to download a CSV file for external review.

  2. ComposeEnter your message bydetails filling ininto the Subject and Message fields.

  3. To include a file, clickClick the Choose File button and select the desired attachment.attachment if you wish to include a document or image.

  4. When your message is ready, clickClick the Send Email button.button when your message is finalized.

  5. A confirmation prompt will appear. Click Yes on the prompt to proceed.

    confirm
    6. the
  6. action

    Aand confirmation message will then display, stating thatqueue the email has been queued for delivery.

Warning: Sending a mass email is an irreversible action.action. Always proofread your subject line and message content carefully for accuracy and clarity before clicking the Send Email. button.

Best Practices &and Considerations

  • Always verify the recipient list: Always use the View Recipient List button to check your final list of recipients before sending. This is a critical step to ensure your communication reaches the correct audience.audience and prevents you from accidentally spamming unrelated users.

  • Anticipate delivery queues: Be aware that emails are queued for delivery and may not be sent instantaneously, especially for very large recipient lists. The system automatically sends them in batches to ensure reliable delivery.delivery and avoid server timeouts.

  • Reserve for operational announcements: Use this tool strictly for important operational announcements, such as lot closures, policy changes, or permit renewal deadlines. Avoid overusing itthe mass email function for non-essential matters to prevent 'email fatigue'fatigue among your users.user base.

  • Verify historical delivery: You can view emails sent successfully to a specific user by navigating to their profile and goingchecking their sent mail history. Detailed instructions for this verification process can be found in the Review Emails Sent to HistoryUsers > History > Sent Mail, or by accessing the Complete History Log. This will display the emails sent to that specific user.article.

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