Dispatch Logs

Reviewing

The Dispatch Logs feature allows dispatchers and administrators to record, track, and manage incoming communications, system alerts, and operational tasks. Its primary purpose is to maintain a centralized and actionable record of all dispatch activities to ensure timely follow-up and resolution. This article is intended for OPS-COM administrators and dispatch personnel.

Setup & Configuration

The Dispatch Logs tool is a core component of the incident management system. It requires no specialized setup, but administrators must have the appropriate dispatch and incident management permissions enabled on their user role to view, create, or close log records.

Using this Feature

Administrators can use this page to create new manual logs, review automated system alerts, append notes, assign tasks, and print records.

Reviewing and Creating Logs

1. Hover over the Incidents icon, click Dispatch, and select Dispatch Logs.
   
   

   

   to

   
   
   

   This will bring upopen the View/Edit Dispatch Log Records page. Here administrators/dispatchers can view all open logs that still need to be followed-up on.
   

   
   

2. 

   Select

   Printingan a Dispatch Log

   To print the currently selected dispatch logs, select the appropriate source in the list of current dispatch logs followed by Print Selected to get a printed list of these logs. 

   
   

   

   Creating new Dispatch Log Records

   To create a new log record select one of the optionsoption from the Create New Log Record

   
   

   drop-down

   

   menu

   Onceto define the source contact for thea new log has been selected, this will bring up the Add New Log Record screen.
   
   log.

   





3. Select the appropriate  Category from the drop-down menu andon typethe inAdd New Log Record screen.

4. Type any required details that need to go withinto the logNote insection.

5. Click the Note section. Select the Add New button at the bottom of the screen to save the information. OnceThe the information has been saved, thenew log will shownow appear at the top of the listing of Dispatch Log Records.Records list.

Adding AdditionalNotes Logand Notes

Assigning Logs

1. If dispatchers want to add a separate log that is attached to the first log, selectClick the Add link in the Add column. Thisnext willto bringa upspecific anlog to attach a supplementary note.

2. Enter the source, category, and additional details in the Add Log Note screenscreen.

   where
dispatchers
3. can include the source of the information, the category and any notes that need to be included. To save the log select

   Click the Add button at the bottom. Toto save the lognote, andor to also close the log, if it is completed, selectclick the Add & Close button to save the note and simultaneously close the entire dispatch log.

4. Click the Assign link at the bottom.
   
   

   far

   

   right

   
   
   

   of

   Ifthe dispatchers wantlog to assign an admin user to act on the log or if they want to attach it to an incident report,report.

   select
the

Assign link at the far right of the log.

When an assignment is made, the incident number will appear directly in the listing of Dispatch Log Records. ThisYou can click this link canat beany selectedtime to gainquickly accessaccess, toview, view/or edit the associated incident report. 

Viewing Additional Notes / Rolled-Up Alerts

1. We can view all of the available log records associated with the dispatch log InClick the View/Edit Dispatch Log Records, by selecting the + symbol to the left of a specific log to expand and view all available associated records or rolled-up alerts.

2. Click the log.

   specific

   
   

   link

   

   for

   Dispatchersthe candispatch number if you need to add additionalfurther information to the initial loglog.

   by
selecting

Printing and Closing Logs

1. Select the linkappropriate forsource in the list of current dispatch number.logs Toand close a log once it has been dealt with, selectclick the "C"Print Selected button to generate a printed list of those specific logs.

2. Click the C in the Status column of a specific log to individually change theits status to closed.closed once it has been resolved.

3. Enable the checkboxes next to multiple log records to prepare them for bulk closure.

4. Click the Close Selected button to instantly close all checked logs.

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BulkBest ClosingPractices of& Dispatch LogsConsiderations

• ItMaintain isan alsoorganized possibledashboard: Dispatchers should establish a routine to close multiplelogs Dispatchimmediately Logsonce inthey bulk.are Selectresolved or formally assigned to an incident. This keeps the open logs youview wishuncluttered and focused on active issues.

• Utilize Bulk Actions: When dealing with numerous informational system alerts (such as standard LPR reads or resolved warnings), use the Close Selected bulk action to closesave bytime selectingand clear your queue efficiently.

• Check for Rolled-Up Data: Always click the checkbox+ associatedsymbol withto the log in question. Once you have selectedreview all therelated logsystem recordstriggers youbefore wishclosing toa close,dispatch clickitem, onensuring Closeno Selected.
  
  critical secondary alerts are missed within a rolled-up log.