Incident Entry

1.The Incident Entry feature allows administrators and dispatchers to formally create and document new security or operational events within the system. Its primary purpose is to capture comprehensive event details, including involved individuals, vehicles, and missing property, to ensure accurate case management and reporting. This article is intended for OPS-COM administrators and security personnel.

Setup and Configuration

The Incident Entry feature is a core component of the incident management module and requires no specialized system setup. However, administrators must have the appropriate incident creation and editing permissions assigned to their user role to access this page and generate new reports.

Using this Feature

The incident entry process is broken down into two main phases: searching for and linking related entities (people, vehicles, property), followed by entering the specific narrative details of the event.

Accessing the Form

1. Hover over the  Incidents icon and selectclick Incident Entry.Entry.

   

2. 2. This will take you toClick the Create a New Incident button on the Opened Incidents page.page Hereto you can select the link forbegin a particularnew report, or click a specific  Incident Number link to view the details of thatan particularexisting incidentactive or you can select the Create a New Incident button.incident.

Step

1

3.Linking WhenPeople you select the link to Enter New Incidents, this will take you to STEP 1: Finding individualsVehicles and vehiclesProperty

related

to
1. an incident. Select

   Click the appropriate link on the Step 1 screen to search by Users,Users, Vehicles, or Missing Property.Property.

2. IfClick the Enter Specific Incident Details button to bypass this step entirely if the incident is not associated with aany particularspecific user,individuals, vehiclevehicles, or missingproperty.

   property,
select

3. Click the "Enter Specific Incident Details" button.

   

   4. Once you find the user that you are looking for, select the "Add User to Incident"Incident button at the bottom right.

   right

   Ifonce thereyou is no user found withlocate the informationcorrect youindividual are searching, you can selectvia the "search fields.

4. Click the Add a New Individual to the Database" button atif theno veryuser bottom,is infound. the center.

   This will take you toopen the STEP 1: Quick Registration Form where you can enter allthe new individual's details into the detailssystem.

   that
you
5. have on

   Select the individual.appropriate

   classification

   

   5. Oncefrom the userRelation isdrop-down selected or added you will be takenmenu to a page where you can identify specifics about the individuals involved in the incident. Fill in all the details that you have. You must fill in the Relation field which identifies person's exact relationship to the incident (e.g., victim, witness, prime suspect, etc.)suspect).

6. SelectClick the "Save User Details"Details buttonbutton.

   to
save

7. Click the details. Select the "Search for Additional Individuals" button to addlink othermore individualspeople, involvedor inuse the incident.appropriate Youlinks canto also addattach vehicle details and property details by selecting the appropriate link.details.

8. You can also selectClick the "Enter Specific Incident Details"Details button at the bottom right ifto there are no other detailsproceed to addthe relatednext tophase of the report.

Step 2 Entering Incident Information

1. Review the summary of the people, vehicles, and property.

   

   Sample Vehicle Search

   

   Sample Missing Property Search

   

   6. Once you select the "Enter Specific Incident Details" button you will be taken to STEP 2: Entering Incident Information.

   A summary of the people involved, vehicles involved and/or the missing property involvedyou linked, which will now appear at the top of the Step 2 page.

   Next,
you
2. will

   Enter findthe comprehensive narrative and factual details of the event into the provided Incident Information fields.

3. Click the IncidentChoose InformationFile sectionbutton wherebeside youthe willAttach fillImage inline, select your local file, and click Open to upload and attach photographic evidence to the report.

4. Click the Save Incident button at the bottom of the page once all information thathas youbeen havesubmitted.

When filling out the specific details on the incident.incident (form, OPS Number is an abbreviation for the Other Police Services Number used for trackingexternal thetracking, incident.and PON Summons is an abbreviation for Provincial Offences Notice Summons.)

To

Post-Creation attach images, select the "Choose File" button beside the line for Attach Image, find and select the file that you want to attach and select the "Open" button. This will upload the file and attach it to the incident.

Actions

When all information is submitted in the Incident Information section, select "Save Incident" at the bottom of the page. 

7. Once the incident has been savedsaved, youthe system will beautomatically takenredirect you to the "Recent Incidents -Summary Report (Last 30 Days"Days) screen.

• View Incident: summaryClick screen. If you need to edit any details, select the "View Incident"this link to the right of theyour newly created incident thatif you wantrealize you need to reopen.reopen the file and edit any details.

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Best Practices and Considerations

• Link Entities First: Always attempt to link involved individuals and vehicles before moving to the specific incident details. Establishing these links early builds a stronger relational database, making future searches and related occurrence tracking much more effective.

• Accurate Relations: Ensure the Relation field is accurately selected for every attached user. Misclassifying a witness as a suspect, or vice versa, can lead to severe data integrity and compliance issues down the line.

• Upload Evidence Immediately: If you possess photographic evidence at the time of report creation, attach it immediately using the image upload tool rather than waiting until the case is updated later.