Incidents Summary Report

The Incident Summary Report allows administrators to generate a comprehensive list of all incident records within a specified time frame. Its primary purpose is to provide a broad overview of security events and facilitate data exports for external analysis or record-keeping. This article is intended for OPS-COM administrators responsible for incident management and reporting.

Setup and Configuration

The Incident Summary Report is a standard reporting feature within the incident management module and requires no specialized system setup to run. However, administrators must have the appropriate incident viewing and reporting permissions assigned to their user role to access this page.

Using this Feature

Administrators can use this report to generate a high-level overview of incident occurrences over a defined period and quickly export the resulting data.

Running the Report

1. Hover over the Incidents icon, click Reports, thenand select Summary Report.Report.

2. Enter the desired date range in the Start Date and End Date fields.

3. 
   
   Disable the Show only items with Summaries checkbox if you wish to include all incident records in the results, even those that currently lack a summary.

4. ThisClick the Search Incidents button at the bottom of the criteria section to generate the report.

Key Information Displayed and Available Actions

Once the search is executed, the results will takedisplay youin toa table at the bottom of the Incident Summary Report page. Here you can get a summary of all incidents that have been recorded within a specified time frame.

• Enter the start date and end dateDetails: for the report that you want to create and select the button at the bottom for "Search Incidents".

  If you wish to include incidents that do not have a summary in the results, uncheck the Show only Items with Summaries checkbox.

  This will bring up the Incident Summary Report at the bottom of the screen. You can exportClick this informationlink to an Excel file by selecting the "Export to Excel" button.

  You can also get the details of an individual incident by selecting the "Details" buttonlocated to the right of thea particularspecific incident thatto open its full profile, allowing you wantto review the complete narrative, view dispatch logs, or make necessary edits to review.the record.

• Export to Excel: Click this button to download the displayed report data into a spreadsheet for external formatting and analysis.

By default, the system filters the report to only show incidents that contain a completed summary. Ensure you toggle the checkbox if you are auditing incomplete reports or need a raw count of all events.

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Best Practices and Considerations

• Require Incident Summaries: Organizations should establish a business rule requiring officers to write comprehensive summaries before officially closing an incident. This ensures the default view of the Incident Summary Report is consistently populated, highly informative, and actionable for administrators.

• Leverage Data Exports: Use the Export to Excel feature when you need to combine OPS-COM incident data with other departmental statistics for comprehensive monthly, quarterly, or annual security reviews.