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Payment Management (Subscriptions)

The Payment Management Subscriptions allowfeature OPS-COMallows administrators to designate a default payment method for permits that roll over from month to month. ThisIts featureprimary helpspurpose is to streamline recurring billing by automatically applying designated payment typestypes, such as payroll deductions, Electronic Funds Transfer (EFT), or credit cardscards, to permit renewals.

InThis orderarticle is intended for subscriptionsOPS-COM toadministrators function,managing therecurring parking permits and user must provide information pertaining to the payment method they wish to use for their subscription service.billing.

Setup and Configuration

Before managing subscriptions, ensure the system is configured to handle the necessary payment processing.

    Admin Side: Administrators must enable specific system settings to allow the processing of recurring credit card transactions for permit rollovers.

    1. NavigateHover toover System Settings and selectclick Permits.

    2. Enable the Allow Credit Card Processing checkbox to ensure the system can process credit card transactions for permit rollovers.

User Side: In order for subscriptions to function, the user must provide valid information pertaining to the payment method they wish to use for their subscription service via the user portal, or provide it to an administrator to enter manually.

Using Thisthis Feature

Administrators can manage subscription payment methods directly through thea user's profile.profile to facilitate automated permit renewals.

Step-by-Step Instructions

  1. UseUtilize the Quick Search field or hover over User Management orand click User Search functions to locate the target user.

  2. SelectClick the userspecific username from your search results to access their Profile.profile.

  3. Click the Profile drop-down menu and choose Manage Payment Methods.

  4. Click the Add New Payment Method button located under the Payment Subscription Options section.

  5. Enter the required payment details.details based on the user's preferred method.

    • For credit cards, provide the necessary card information and click the Add Payment Method button to register it in the system.

    • For EFT,EFT, enter a label into the Label field (such as the bank name and account type, e.g., Savings) along with the user's banking information, then click the Add Bank Information. button.

  6. Locate the Permit Rollover Subscription section on the left side of the screen.

  7. Click the payment drop-down menu and choose the desirednewly Paymentadded Methodpayment method from the list.

  8. Click the Save. Abutton.

Upon saving, a confirmation message will immediately appear on the screen indicating that the permit rollover subscription has been successfully updated.

To do this, Admins must have the Allow Credit Card Processing setting turned on in System Settings > Permits.

Best Practices and Considerations

  • PaymentVerify Historyprior Requirement:payment history: For a specific credit card to be used for recurring permit payments, the user must have purchased their previous permit using the exact same payment type. The system requires this historical transaction record to successfully link the payment method to the subscription.

  • Understand EFT Limitations:limitations: Remember that EFT can only be used for subscription servicesservices. andElectronic Funds Transfer cannot be used to pay for individual citations or other systemone-off items.items within the system.

  • User Responsibility: While administrators can add payment details, users may also manage multiple payment methods through their ownEncourage user portal.responsibility: Only one method may be set as primary. ---

Administrators should actively encourage users to maintain updated payment information within their online profilesprofiles. toKeeping ensurebilling details current ensures uninterrupted permit rollovers. While administrators can manually add payment details on the backend, users can easily manage multiple payment methods through their own user portal (keeping in mind that only one method may be set as primary).

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