People Alarms

ThereNavigate areto athe numberAlarms oftab.

Configure the Alarms tab. 

• People Alarm Append Threshold -to set the number of minutes before an alarm will create a new dispatch log entry instead of appending to an existing one.

• Configure the People AlarmAlarm Dispatch SubID -to Youestablish canconsistency setacross your logs.

• Enter the subIDallowed foremail consistency.

addresses
• into the Allowed Alert Emails -field Youto enterspecify thewhich addresses of theexternal systems thatcan will be populatingpopulate alerts into OPSCOM.OPS-COM.
  To add recipients of alerts, use the setting in this wiki article. 

Before administrators can effectively use the alarm system, the necessary dispatch permissions must be assigned to their administrative roles.

Setting up Alarm Permissions

1. Click

   Hover over System Configuration,Configuration, click Admin Management and click click Manage Roles.

2. Select

   Click the Permissions button next to the administrative role you wish to modifymodify.

   by clicking its Permissions button.
3. Within

   Navigate to the Dispatch category within the Editing Permissions screen,screen.

   under

4. Enable the Dispatch category, select the permissions related to alarms (e.g., View Alarms, Clear Alarms, and Add Alarm Comment). checkboxes.

5. Click the Save Permissions button at the bottom of the page whento youapply arethe finished.changes.

Adding People Alarms to Users

People Alarms are configured directly within a user's profile.

1. Click

   Hover over User Management,Management and click User Search.

2. Search for and select the specific user to whom you wish to addflag.

   a People Alarm.

3. Click the Edit button next to theirthe Basic Profile Information section.

4. This will take yousection to open the Edit User Profile window.

5. Locate the option to toggle

   Enable the People Alarm. toggle.

6. Toggle this

   Enter optiona On.specific, Onceactionable toggled,note you will gainin the ability to add an Alarm Comment infield.

   the provided field.

Note: The License Plate Alarm and Plate Alarm messages will both share this exact same comment.

Additionally,
• • Eveneven if a user's profile does not have alarms explicitly toggled on or an alarm comment associated, the system will still begenerate alertedan alert if an API call for a specific student/staff number triggers an alarm.

Using this Feature

Viewing People Alarms

Administrators canview viewand manage active alarms and dispatch logs directly from the top-right panel on the adminadministrative sidedashboard.

Viewing and Managing Alarms

1. Locate the alarms panel in the top-right corner of OPSCOM.the screen to view active notifications.

2. Check the generic alarms section, indicated by a bell icon, for alerts routed from an API call containing an unknown student or staff account number.

3. Locate the specific alarm in the panel and click the clear option to dismiss the notification from your active view once it has been addressed.

Clearing an alarm only removes the alert from the specific administrator who cleared it. The alarm will remain visible for all other administrators until they choose to clear it for themselves. Cleared alarms can still be accessed and reviewed from the Dispatch Log Report for historical reference.

Visual Cues and Status Indicators

• Alarm Rollups: All alarms associated with a specific user profile or license plate are automatically consolidated into a single Dispatch Log entry if the alarm is triggered within 30 minutes of the very first alarm related to that profile/plate. This prevents a large number of individualindividual, repeated alarms from flooding the system. If more than 30 minutes pass, a completely new dispatch record will be created.

• If an API call for a person alarm is triggered with an unknown student/staff account number, it will be routed to the generic alarms section. This is typically indicated by a bell icon next to the people and plate alarms section. These generic alarms will also continue to be rolled up into the same dispatch log within 30 minutes of the first alarm.

Clearing Alarms

You can clear an alarm from your view if you no longer need to be notified about it.generated.

• To clear an alarm, locate it in the alarms panel and select the clear option.

Important: Clearing an alarm only removes the alert from the administrator who cleared it. The alarm will remain visible for other administrators until they choose to clear it for themselves.

• Even after an alarm is cleared from active view, it can still be accessed and reviewed from the Dispatch Log Report for historical reference.

Best Practices &and Considerations

• Clear Alarm CommentsComments:: UseAlways use concise and actionable alarm comments (e.g., "Student requires escort," "High-risk individual"). This ensures rapid understanding and appropriatean appropriate, immediate response from other administrators.

• Role-Based NotificationsNotifications:: Ensure that only administrators who are actively responsible for responding to people alarms have the correct dispatch permissions configured.configured to avoid unnecessary clutter for non-security staff.

• Timely ClearingClearing:: Encourage administratorsyour team to clear alarms immediately once they have been addressed. This helps keepkeeps the active alarm panel relevant and significantly reduces notification fatigue.

• Integration with ProtocolsProtocols:: Integrate the use of People Alarms closely with your organization's established emergency or response protocols. Ensure all relevant staff know exactly what actions to take when ana specific type of alarm is triggered.

• Regular Review of Dispatch LogsLogs:: Periodically review the Dispatch Log Report to monitor alarm trendstrends, identify recurring issues, and ensure responsethe effectiveness.overall effectiveness of your team's response.