Permit Waitlist Feature Overview

WelcomeThe to the OPSCOMPermit Waitlist Feature!
This feature allows OPS-COM administrators to efficiently manage users waiting to purchase a permit in a specific lot or in a lot category. If enabled,Its thisprimary featurepurpose canis to save your team significant administrative time and ensure a fairfair, organized allocation process.process when parking inventory is limited.

How

Setup Doesand Configuration

Configuration steps vary depending on which waitlist management method your organization chooses to utilize. Detailed setup instructions for each method can be found on their respective wiki pages:

• Instructions for the OPSCOMmanual Waitlistreporting Work?
  

  There are two different ways youmethod can leveragebe found on the Using the Waitlist. You can use the waitlist report or you can enable the Managed Waitlist functionality. 

  Basic Waitlist Report

   page.

• Instructions for the automated assignment system can be found on the Managed Waitlist page.

Using this Feature

The OPS-COM Waitlist can be leveraged in two distinct ways depending on your organization's workflow needs.

Basic Waitlist Report

When a user joins a waitlist, Adminsadministrators can accessutilize athis report to seemanually track and communicate with waiting users.

• Available Actions: Access the report to view waitlists sorted by lot, linkclick todirectly theinto a user's profileprofile, orand email users individually or in bulk. bulk to coordinate permit sales.

Managed Waitlist Functionality

If Managedenabled, Waitlistthis isadvanced enabled,functionality streamlines and automates parts of the Adminpermit willassignment beprocess notifiedfor waitlisted users.

• Key Information Displayed: Administrators receive direct notifications when a permit becomes availableavailable. toThe be assigned to users on a waitlist. It willsystem automatically be reserved to be assigned toreserves the usersopen onpermit for the waitlist.waitlist Thepool.

  admin
will
• be

  Available ableActions: toAdministrators can choose whowhich waitlisted user to assign thisthe reserved permit toto, addseamlessly itadding the item directly to thethat user's cart. TheYou Admincan willthen trigger an email to the user and givegiving them a specific amounttime of timelimit to pay for the permit before it expires and canbecomes beavailable givenfor the next person in line.

---

Best Practices and Considerations

• Determine Your Waitlist Method: Use the basic report if you require complete manual control over user communication and allocation, or enable the managed functionality to someoneenforce else. 

  strict

  Gopayment to the linked pages to explore how to setupdeadlines and workautomate withreservations, eithersignificantly thereducing Basicadministrative oroverhead.

  Managed
Waitlist functionality.