Resetting an Administrator's Forgotten Password

FromThe Administrator Password Reset feature allows users to securely recover access to their OPS-COM administrative accounts. Its primary purpose is to provide a self-service method for resetting forgotten credentials quickly without requiring manual intervention from a primary system administrator. This article is intended for OPS-COM administrators who need to regain access to their portal.

Setup and Configuration

This feature is available by default on the Admin Login page clickand requires no specialized system setup to function. However, the system relies on the email address recorded in the user's profile to deliver the reset link.

Administrators with system configuration access can customize the automated email sent during this process by navigating to the Email Templates page and modifying the Lost Passwords template.

Using this Feature

If an administrator has forgotten their login credentials, they can initiate a secure reset process directly from the login screen.

1. Navigate to the Admin Login page and click Forgot your Username or Password.

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2. Enter the process.

   

   You will be prompted to enter your valid email address currently associated with your administrator profile.

3. Click the Send Reminder. Thisbutton to trigger the automated email. The screen will refresh to display a confirmation message.

4. Check your email inbox for the password reset message and click the provided secure link.

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   Enter your new password, and type it a second time in the Adminconfirmation user's Profile.field.

7. Click the Reset Password button to finalize the change.

8. OnceLog in to the OPS-COM administrative portal using your newly created password.

If you havedo not receive the password reset email within a few minutes, check your spam or junk folders. The system will only send the email if the address entered exactly matches an active administrator profile.

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Best Practices and Considerations

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