Review Emails Sent to Users

ThisThe articleSent outlinesMail theHistory processfeature forprovides viewinga thecomprehensive historylog of all automated and mass communications sentdispatched to usersa throughspecific OPSCOM.user. ThisIts featureprimary allowspurpose is to allow administrators to verify that importantcritical messages, such as violation noticesnotices, invoices, and payment receipts, have been successfully dispatched.delivered by the system. This guidearticle is intended for OPSCOMOPS-COM administrators.administrators responsible for user communications and troubleshooting.

Using

Setup thisand Feature

Configuration

This feature is enableda bycore defaultlogging function and does not require any specific configuration.configuration Itto activate.

Admin Side: This feature is enabled by default. The system automatically logs communications generated by system tasks and user actions.actions without any necessary administrative setup.

SentUser MailSide: HistoryUsers providesreceive these emails in their personal inboxes but do not have a comprehensivededicated loginterface ofwithin allthe system-generatedpublic emailportal communicationsto view their historical sent tomail a specific user.log.

To

Using this Feature

Administrators can use the following instructions to access a user's emailprofile history:

and view their specific communication history.

Accessing a Users Email History

1. Go toAccess the target user's profile ofusing the useradministrative yousearch wish to review.tools.

2. Go toClick the History tab,tab.

   then

3. Click History, and clickchoose on Sent Mail.
   

Key Information Displayed

OnThe the Sent Mail page,page you will seedisplays a list of all system-generated communications sent to the user, including:including the following key details and available actions:

• ViewSubject: Email Content: To viewDisplays the bodyexact subject line of athe email. Click the specific message, click the link in the Subject column.column Ato open a pop-up window will appear, displaying the exact body content of the email that was sent to the user.

• The Subject of the email.

• TheDate: DateDisplays the exact date and time the email was sent.successfully dispatched.

The following types of internal and automatic messages are commonly logged in the Sent Mail history:

• New &and Overdue Violation NoticesNotices:: Emails sentdispatched via the Send New Violation Notices and Overdue Violation Notices automated system tasks are logged here.tasks. The viewable link displays the notice letter exactly as it was generatedgenerated.

  and sent.

• ReceiptsReceipts:: WhenAutomated email receipts dispatched when a user completes a payment, an email receipt is dispatched.payment. The history log displays the actual email content, which may have a slightly different layout than the standard receipt view within OPSCOM.the administrative portal.

• InvoicesInvoices:: Emails containing system-generated invoices that were generated and sentdispatched to athe useruser.

  are logged and viewable from this page.

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Best Practices &and Considerations

• WhenVerify before troubleshooting: Always check the Sent Mail history first when a user reports not receiving an email, always check the Sent Mail history firstemail. to confirmConfirming that the system successfully dispatched the message.

  message
is
• the

  Usecritical thisfirst tool to verify communicationsstep before resendinginvestigating noticespotential spam filters, blocked addresses, or contactingtypos users,in whichthe helpsuser's prevent duplicate messages and potential confusion.profile.

• NotePrevent thatduplicate communications: Use this tool to verify past communications before manually resending notices or contacting users. Checking the history onlyhelps prevent sending duplicate messages and causing potential user confusion.

This history log strictly tracks emails sent directly through OPSCOM'OPS-COM's automated systems. It does not log manual correspondence sent from personal or external email clients (e.g., Outlook, Gmail).