Search Incidents

1.The Search Incidents feature allows OPS-COM administrators to locate and review recorded security and parking incidents within the system. Administrators can look up detailed files using specific parameters across three distinct search modules: incidents, people, and vehicles. This utility is essential for tracking ongoing investigations, updating case statuses, and managing officer task assignments.

Setup and Configuration

While the search module is ready for use out of the box, administrators must configure underlying data models to maximize its effectiveness.

• Incident Categories and Locations: Ensure that operational locations and compliance classifications are pre-populated. Setup and management instructions can be found on the Incident Configuration page.

• Admin Access Permissions: To view or modify search results, administrative accounts must possess the required security clear level toggled within their User Profile.

Using this Feature

Administrators interact with three tailored search tabs on this screen. Each tab queries a distinct data subset within the incident management database.

Accessing the Search Screen

1. Hover over the Incidents icon and select Search Incidents.

2. 2.Identify Thisthe willappropriate takesearch yousection toon the Search Incidents screen.screen: Here you can do an Incident Search,Search, People Search, or a Vehicle Search.Search.

3. Fill in the informationdesired youparameters wantwithin tothat searchchosen bymodule.

   and
select

4. Click the "Search" button at the bottom of that particularspecific section.section to execute the query.

Incident Search Criteria

The Incident Search

 module filters files based on system metadata, investigative context, and operational timelines.

• Occurrence #:# When– an incident is created in the system aA unique ID number is designated to the incident thatautomatically canupon be referenced in this search module.creation.

• Police Occurrence #:# If– you partner with a police force they may have aA reference number that can be assigned andby searched.partner police forces for cross-agency tracking.

• Reported by (Officer): This– searchA filterdrop-down willmenu used to narrow your searchsearches to incidents reportedfiled by specific officers selected from a drop down pick list.personnel.

• Reported Dates: Enter– Calendar fields to look up the exact date on which thean incident was reported.officially logged.

• Status:Status Select– fromA a drop drop-down pickmenu listto incidentsfilter records that haveare a status ofcurrently Open,Open, Closed,Closed, or marked as  Close Requested.

• Summary:Summary Enter– aA text field to scan short descriptiondescriptions written during intake.

• Between Dates – A date range filter capturing when the physical event occurred.

• Location and Sub-Location – Drop-down menus to isolate events by campus quadrants, properties, or specific parking lots.

• Room Number – An alphanumeric field to pinpoint incidents inside specific building interiors.

• Category – A drop-down menu classifying the general nature of the incidentincident.

  in
question.

• BetweenSub Dates:Category Enter– aA datecontextual rangedrop-down inmenu whichthat changes dynamically based on the incidentselection occurred.

  Location and Sub-Location: Select areas where the incident occurred.

  Room Number: If the incident occurredmade in a specific room on campus, enter the room number here.

  Category: Select the general typeCategory offield.

  incident
being searched from a drop down pick list.

• SubPON/Summons Category:Issued Select– theA specificdrop-down type of incident in relationselection to the general type being searched from a drop down pick list. The list changesfilter based on which general category is chosen.

  PON/Summons Issued: Select whether or not a PON (Provincial Offence Notice)Notice or Summonslegal hassummons beenwas issued.distributed.

• Arrest/Apprehension Made:Made Select– whetherA drop-down selection isolating cases where security or notpolice antook arrestindividuals into custody.

• Violence Involved – A selection filter to flag or apprehensionexclude offiles aninvolving individualphysical was made.altercations.

  Violence

Involved: Select whether or not violence was involved in the incident.

• Weapons Involved: Select whether or not weapons of any kind were involved in the incident.

  Text:Involved Use– thisA fieldselection filter to enterlocate relatedfiles keyinvolving words,hazardous descriptions,instruments.

  locations
etc.
• This

  Text – A keyword index search fieldthat searcheschecks both the narrative,comprehensive narrative text and the custom location description.descriptions simultaneously.

• Last Updated Between Dates:Dates Select– aA date range offilter whentracking anhistorical updatemodifications toor theadministrative incident information might have occurred.edits.

• Has Been Read:Read Select– yes,A nofilter with Yes, No, or either.Either Thisparameters willto selectseparate incidentsnewly thatsubmitted havereports beenfrom previouslyaudited reviewed or those that have not.ones.

• Case Manager: Select– fromA a drop drop-down pick listmenu to filter onfiles assigned to specific caseadministrative managerssupervisors.

• Primary Investigator – A drop-down menu isolating files assigned to the incidentlead infield question.officer.

• PrimaryTask Investigator:Assignments Select– fromA drop-down menu sorting records by specific backup or support personnel tasked with secondary actions.

• Requires a dropChecklist down– pickA list toselection filter onchecking specific primary investigator assigned toif the incident inlayout question.

  Task Assignments: Select fromdemands a dropcompliance down pick list to filter on a specific assignee who has been tasked with investigating the incident in question.checklist.

  Requires

a Checklist: Select whether or not the incident has a related checklist.

• Include Checklist Details:Details If– A checkbox that, when enabled, appends the detailed line-item abovechecklist itoutcomes checkeddirectly asinto yesthe visual search results table.

People Search Criteria

This module isolates incident records based on the profile data of involved subjects, including complainants, witnesses, or either,suspects.

check

Administrators this box if you wish to have the checklist details appear in yourcan search results.using standard identity fields, including first name, last name, phone number, employee or student ID number, or driver's license details.

Note:

PeopleA Search

dynamic

In this section you can enter typical details about a specific person to perform an incident search on.

Ainformation banner appearsautomatically generates at the top of yourthe search results to indicatesummarize whichuser user'sprofile results you are viewing,metrics under these specificstrict conditions:

• 
  
  The searchedsearch valueparameters includedinclude at least one ofcomplete firstnameidentifier +(e.g., lastname,full first and last name, exact phone number, employee/student number, or driversgovernment licenseID).
  The
  
database
• Onlyreturns ONEexactly one distinct user profile was returned frommatching the given search criteria.
  
• The searchinput data matches the item on the user's profile exactly
field

exactly.

This

Itbanner will not appeardisplay whenif the searchquery results in multiple partial matches or returns multiple usersdistinct individuals.

Vehicle Search Criteria

This module locates incident files linked to specific automotive property. Administrators can track down records by entering descriptive vehicle parameters, such as license plate states, makes, models, colors, or permit identifiers associated with the searchedvehicle dataat matchesthe time of the event.

Best Practices and Considerations

• Establish keyword naming conventions. Organizations should develop strict internal business rules for entering summaries and text narratives. Consistent terminology improves the accuracy of the Text search filter over multi-year lookups.

• Combine parameters cautiously. Combining highly specific criteria—such as a valueprecise partially.Room Number alongside a narrow Between Dates window—can over-filter results. If a known incident is missing, strip away secondary filters and search using the Occurrence # alone.

  Vehicle

Search

• InAudit thisunread sectionfiles youregularly. canUtilize enterthe typicalHas detailsBeen aboutRead vehiclesdrop-down thatmenu set to No as a weekly operational check to ensure all newly logged field incidents are involvedtriaged in thea incidenttimely being searched.manner.