Setting Permit State for a Lost or Stolen Permit

This article describes the process for managing a lost or stolen permit. ThisIts involvesprimary purpose is to guide administrators through switching thea user to a newreplacement permit and then setting the state ofchanging the original permitpermit's to Lost or Stolenstatus to remove it from active circulation. This guide is intended for OPS-COM administrators.

Understanding

Setup and Configuration

This process utilizes standard administrative search and permit management tools, requiring no specific system configuration to function.

Admin Side: Administrators do not need to configure any special settings to use this feature. The standard permit states are built into the Lostsystem by default.

User Side: End-users cannot mark their own permits as lost or Stolenstolen; Statethey must report the issue directly to an administrator to securely process the replacement and update the permit state.

Setting a permit's state to Lost or Stolen will immediately removeremoves it from active circulation. The permitIt will no longer be available for:

for

• Purchasepurchase or assignment from the Admin Portal

  Portal,

• Purchasepurchase from the User Portal

  Portal,
or

• Selectionselection within the Permitpermit Switchingswitching tooltool.

Using this Feature

This process is divided into two distinct parts: first, switching the user to a new permit, and second, deactivating the old one.

You must switch the user to a new permit before setting the old permit's state to Lost or Stolen. Failing to do so will makeprematurely remove the old permit from circulation, making it completely unavailable for the switch process. No specific system configuration is required for this process. It utilizes the standard Quick Search and permit management tools.

This process is divided into two distinct parts: first switching the user to a new permit, and then deactivating the old one.

Section 1:

Switching the User to a New Permit

1. Use the Quick Search bar to find the permit number that has been reported lost (e.g., PW21).

2. From the search results, clickClick the Switch button.button from the search results.

3. OnClick the drop-down menu on the right side of the permit switch screen, the user's current permit will appear on the left. On the right, use the drop-down menuscreen to select a new, available replacement permit for the user (e.g., PW19). The user's current permit will correctly appear on the left.

4. Click the Switch Permits button to complete the change. A pop-up notice will confirm the switch is complete.

Setting the Old Permit State to Lost

or Stolen

1. Use the Quick Search bar again to find the original permit number (e.g., PW21).

2. From the search results, clickClick the permit number link from the search results to open the permit details page.

3. Click the Permit States drop-down menu and select Lost or Stolen.

4. TheWait for the system willto confirm the update. The old permit is now officially out of circulation and will no longer appear in available permit lists.

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Best Practices &and Considerations

• Temporarily hide high-demand inventory: During busy sales periods, consider temporarily hiding the new permit you plan to switch the user into. This safely prevents another user from accidentally purchasing it from the public portal during the brief moment itthe switch is being processed.manually processed by the administrator.

• Reverse states if found: The Lost or Stolen state is entirely reversible. If a missing permit is found,eventually found and returned, you can easily navigate back to its details page and change its state back to an activeactive, one.usable status.