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Appealing Parking Violations

Quick Step List
Appealing a Parking Violation:

  1. Log in to your profile and click the Appeals tabtab.

    on
    2. the
  2. navigation bar. A screen is displayed that shows all parking violations registered to that account. You may search for existing plates or tickets that have violations using

    Use the Search Plate ormy Ticket textfield field.to

    image.png

    Iffind the violationviolation.

    is
    3. within
  3. a certain time frame, you can request an appeal.

    Click the Violation number. This brings you to the Violation For Ticket: #number window. .

    image.png

  4. Type inEnter your reason for appeal in the Reason for Appeal text boxbox.

  5. Click Submit Appeal.

  6. Wait for email confirmation and a follow-up decision.

Appealing a Ticket for a Vehicle Owned by Someone Else:

  1. Log in and click the Appeals tab.

  2. Click on Lookup All Tickets then search for the violation using the Search Plate or Ticket field.

  3. Click Request Appeal.

  4. Confirm vehicle association by clicking Associate.

  5. Click Request Appeal again to complete the process.

Note: Once associated, the vehicle will be linked to your profile.

Step-by-Step Instructions

To appeal a parking violation, follow these steps:

  1. Log in to your profile and click on the Appeals tab in the navigation bar. This will show you all parking violations linked to your account

  2. You can search for a specific violation using the Search my Tickets field to find the ticket number you want to appeal.

  3. If the violation is within the allowable time frame for an appeal, click the Violation number to open the Violation For Ticket: # window.

  4. In the Reason for Appeal text box, type in the reason for your appeal.

  5. Click Submit Appeal to finish.complete the process. If you have a valid email address on file, you will receive aan messageemail explainingconfirming that your appeal has been submitted.

    Following
    6. your submission, the
  6. The appeal will be reviewedreviewed, and you will receive another email with the decision offrom the Appeals OfficerOfficer.  will be sent to you in an additional email.


  7. If you wish toTo view the details of your appeal information after submitting it, you cansubmission, click Show Appeal Information. toThis dowill so. display:

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    • The followingend informationuser's willreason befor displayed:the appeal

      • The end users appeal reason

      • The Administrator's response

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Appealing a Ticket for a Vehicle Owned by Someone Else

OPS-COMIf allowsyou a userneed to appeal a ticket that belongs to someone else. This would apply if for example a user receives a ticket for a vehicle they have borrowed.

IMPORTANT NOTE: This process will associate the vehicle in question with the user making the appeal. By doing so the user making the appeal will then see any subsequent violations for this vehicle.

The processthat is similarowned toby thesomeone appealelse process(e.g., above.a borrowed vehicle), follow these steps:

  1. Log in to your profile and click on the Appeals tab.

    Search
    2. for
  2. existing plates or tickets that have violations using

    Use the Search Plate or Ticket textfield field.to
    find the ticket or plate you want to appeal.

  3. Click Request Appeal to beginstart the process.

  4. A message will appearappear, warninginforming the useryou that the vehicle will be associated towith themyour asprofile partduring of thisthe appeal process. This means that any future violations for this vehicle will be visible to you.

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    5. image.png

  5. Click Associate to continue.proceed. The violations for thatthe associated vehicle will now be listed on the page.

    image.png

  6. Select the Request Appeal button repeat the process aboveagain to complete the appeal.appeal

    process as described above.

IMPORTANT:Important Note:

  • AsWhen noted, this process willyou associate the vehicle with theyour userprofile, makingit will show up under your profile as the appeal.vehicle Inbeing thislinked caseto you. For example, if Patricia Birch submits an appeal, the uservehicle Patriciawill Birchbe submittedassociated thewith appeal.
    Afterher profile after the appeal is made, if you were to look at the vehicle tab in her user profile you would now see the MASH vehicle associated to her.made.

    image.png

Unable to Appeal

  • If you are past the appeal date of your violationdeadline or the violation is overdue, you will not be unableable to submit aan commentappeal.

    to
    • appeal the ticket. 

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