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The Dispatch Logs feature allows dispatchers and administrators to record, track, and manage incoming communications, system alerts, and operational tasks. Its primary purpose is to maintain a centralized and actionable record of all dispatch activities to ens...

The Related Occurrences feature allows administrators to group and link multiple incident reports that share common elements, suspects, or events. Its primary purpose is to help security and administrative teams build a comprehensive view of connected activiti...

The View Cameras feature allows administrators to access integrated security camera feeds directly from the OPSCOM portal. Its primary purpose is to help security personnel and dispatchers monitor live activity and gather visual context for incident management...

The My Incident Tasks feature provides a centralized dashboard for administrators to view and manage tasks assigned specifically to them. Its primary purpose is to streamline workflow and ensure timely follow-up on active security or operational events. This g...

The Incident Checklist provides a standardized form for administrators and investigators to ensure all critical investigative steps are completed before closing an incident. Its primary purpose is to help maintain comprehensive, consistent, and legally sound r...

The Incident Form allows OPSCOM administrators to record, track, and manage comprehensive details regarding security or operational events. Its primary purpose is to centralize essential incident data, from basic descriptions to involved parties and follow-up ...

The OPSCOM system utilizes a standardized three-step transaction flow to manage the lifecycle of user purchases, such as parking permits. Understanding this workflow helps administrators accurately track financial commitments and manage inventory status from t...

This article outlines the architectural methods OPSCOM uses to handle financial transactions. Its primary purpose is to help administrators understand the differences between integrated gateways and hosted payment pages, ensuring secure and compliant transacti...

The OPSCOM system provides three primary methods for modifying or reversing financial transactions: cancellations, adjustments, and refunds. Understanding the differences between these options helps administrators accurately manage user accounts, correct billi...

This article outlines how OPSCOM administrators can adjust a violation fine to zero dollars, convert a ticket to a warning, or process a financial adjustment for a paid citation. These tools allow administrators to correct billing errors, grant leniency, or ov...

The Transaction Adjustments feature allows OPSCOM administrators to modify the financial balance of an existing transaction by adding a charge or applying a partial reimbursement. Its primary purpose is to correct payment discrepancies or issue partial credits...

The Cancel Transaction feature allows OPSCOM administrators to void an incomplete or erroneous payment directly from a user's profile. Its primary purpose is to provide flexibility in managing user accounts by either reserving a permit for future payment or re...

The refund process allows OPSCOM administrators to reverse completed transactions directly from a user's profile. This feature helps administrators return purchased items (like permits or lockers) back to active inventory or reverse payments for accounting pur...

The Collections Module provides OPSCOM administrators with a streamlined process for managing and recovering overdue violation funds. Its primary purpose is to identify unknown users through regional vehicle lookups and compile reports of accounts with outstan...

The Automatic Violation Notice script automates the delivery of new and past-due violation emails to system users. This feature helps OPSCOM administrators streamline the collections process by ensuring timely communication regarding outstanding citations, whe...

This article outlines the system logic and automated workflow for processing new violations and preparing them for collections. Its primary purpose is to help OPSCOM administrators understand how the platform evaluates user contact information to issue notices...

The Hosted Payments functionality allows organizations to integrate secure, third-party payment gateways with the OPSCOM platform. Its primary purpose is to facilitate online transactions for user purchases—such as permits, lockers, and violations—while mainta...

The Authorize Net Hosted Payment Setup process allows administrators to configure Authorize.Net as an integrated payment gateway within the system. Its primary purpose is to enable users to securely pay for items using an external hosted payment form while aut...

The Bambora Checkout Hosted Payment configuration allows administrators to process secure online transactions through a fully integrated Bambora (Wordline) merchant account. Its primary purpose is to enable reliable payment processing and tokenized profiles di...

The Chase E-xact Hosted Payment configuration allows administrators to process secure online transactions through the Chase E-xact payment gateway. Its primary purpose is to safely redirect users to a Hosted Payment Page (HPP) during checkout, ensuring sensiti...