Search Results

1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrators to the Open Incidents Report Page. Administrators can select the specific Incident Number link to view/edit that particular incident.

Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. This will bring up the View/Edit Dispatch Log Records page. Here administrators/dispatchers can view all open logs that still need to be followed-up on. Print...

Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the Incident Number you wish to relate to another. The Incident Information screen displays. Note: the tabs along the top of the form, they provide a quick summary...

To view the cameras, go to Incidents icon, and click on View Camera     2. Next, you will see a page that has a button that says "Launch Cameras". Click on it   3. A new window will open so you can see the Cameras  

Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks  To view tasks, click on the blue drop-down menu, select your name. Click on the Incident Number to display the Incident information page for more information.

Accessing the Checklist To access the checklist go into any incident and click on the Checklist tab. To access the form click on Open Checklist. The checklist form will open. Checklist Fields Defined CCTV Reviewed: Indicate if the closed-circuit televis...

Here is a sample of what the Incident report looks like. Basic information describing what occurred can be registered here in the overview. This includes what one might consider the essential information about the incident. Description Status Time Place ...

The flow is a 3 step process, which includes:  User/Admin link item to user User makes payment promise Admin processes payment Step #1: A user or an administrator links a permit to the user. At this point, there is no payment link and the item is "Awa...

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Payments This is the preferred method for handling payments.

Cancel Transaction To cancel a transaction before a payment is processed When would you cancel a transaction? User decides not to follow through on a promise to pay Note: Items in the transaction are released back to the system The promise to p...

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to the user's profile and locate the violation you wish to reduce. Click on the ticket number to access the Violation Information detail screen. Click on t...

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the name of the user file that is being worked in. 2. For this example, when finished going through the payment process, on the Transaction Details screen, select ...

Cancelling On the Transaction Details screen you can see the different options available. You can choose to Cancel & Keep or Cancel & Release.  Cancel & Keep will cancel the transaction but keep the transaction details and reserve the permit so that you ca...

What does a Refund do in OPS-COM? Think of a refund as hitting the "undo" button for a completed transaction. When you process a refund: Money Back: The customer gets their payment reversed. Item Released: The item(s) they purchased become available again...

Accessing the Collections Module There are several steps leading up to a collection since often notification of a user is all that may be needed to collect on overdue funds.   The collections module is currently tied to the Violations menu, but may in the ...

The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin users.  For a Lucid Chart Diagram See: Technical Schematic - Step #1 OPS-COM Settings to be Confirmed: Notice related settings are set under Syst...

Setting Up  Send an email to the offenders primary driver that they have a new violation. Generally you would issue the ticket on the same day as the violation. Set a flag in preparation for collections. (If the violation is older than AutoNoticeDays) I...

OpenEdge Hosted Payments Bambora/Worldline Hosted Payments Bambora/Worldline Checkout  Moneris Hosted Payments Paypal Hosted Payments SchoolPay  TouchNet uPay Transact Campus/CashNet Authorize.Net - Limited Support Chase Exact - Limited Support

Development: https://sandbox.authorize.net/ This space is primarily for development against the Authorize.Net API.  The sandbox area ensures no transactions are accidentally pushed through a "real" payment processor. Production: https://account.authorize.n...

OperationsCommander (OPS-COM) supports Bambora as a compatible hosted payment provider. Please use the following screenshot for reference to the [Steps] listed below. *Important* These updates should only be made to a Bambora gateway that is NOT currentl...