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1. Hover over the Incidents icon and select Incident Entry. 2. This will take you to the Opened Incidents page. Here you can select the link for a particular Incident Number to view the details of that particular incident or you can select the Create a New ...

From the Incident Information page, select the 'Edit Incident' button Enter or change any new information, then select 'Update Incident Details' Select 'View Incident' to return to the Incident Information page There are other options listed d...

Recent Incidents Summary Report (Last 30 Days) Incidents Summary Report Incidents Summary Report by Category Incident Summary Report by Sub-Location

1. Hover over the Incidents icon and select Recent Incidents. 2. This will bring up a table of all incidents that have been recorded in the previous 30 days.  You can get the details of an individual incident by selecting the "View Incidents" button to t...

Hover over the Incidents icon, click Reports then select Summary Report. This will take you to the Incident Summary Report page. Here you can get a summary of all incidents that have been recorded within a specified time frame. Enter the start date and...

1. Hover over the Incidents icon, click Reports and select Report by Category                 2. This will take you to the Incidents Summary by Category screen. Select the selection boxes beside the categories that you want to include in your report, select...

1. Hover over the Incidents icon, click Reports and select Sub-Location Report. 2. This will bring up the Search Incidents page. Select the specific dates that they want to search as well as the specific sub-location that they want to search. Select the "Se...

1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrators to the Open Incidents Report Page. Administrators can select the specific Incident Number link to view/edit that particular incident.

Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. This will bring up the View/Edit Dispatch Log Records page. Here administrators/dispatchers can view all open logs that still need to be followed-up on. Print...

Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the Incident Number you wish to relate to another. The Incident Information screen displays. Note: the tabs along the top of the form, they provide a quick summary...

To view the cameras, go to Incidents icon, and click on View Camera     2. Next, you will see a page that has a button that says "Launch Cameras". Click on it   3. A new window will open so you can see the Cameras  

Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks  To view tasks, click on the blue drop-down menu, select your name. Click on the Incident Number to display the Incident information page for more information.

Accessing the Checklist To access the checklist go into any incident and click on the Checklist tab. To access the form click on Open Checklist. The checklist form will open. Checklist Fields Defined CCTV Reviewed: Indicate if the closed-circuit televis...

Here is a sample of what the Incident report looks like. Basic information describing what occurred can be registered here in the overview. This includes what one might consider the essential information about the incident. Description Status Time Place ...

The flow is a 3 step process, which includes:  User/Admin link item to user User makes payment promise Admin processes payment Step #1: A user or an administrator links a permit to the user. At this point, there is no payment link and the item is "Awa...

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Payments This is the preferred method for handling payments.

Cancel Transaction To cancel a transaction before a payment is processed When would you cancel a transaction? User decides not to follow through on a promise to pay Note: Items in the transaction are released back to the system The promise to p...

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to the user's profile and locate the violation you wish to reduce. Click on the ticket number to access the Violation Information detail screen. Click on t...

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the name of the user file that is being worked in. 2. For this example, when finished going through the payment process, on the Transaction Details screen, select ...

Cancelling On the Transaction Details screen you can see the different options available. You can choose to Cancel & Keep or Cancel & Release.  Cancel & Keep will cancel the transaction but keep the transaction details and reserve the permit so that you ca...