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The Form 11 Shortcodes feature allows administrators to dynamically auto-fill specific violation details into system templates. Its primary purpose is to automatically pull nested data directly from a violation record—such as ticket numbers, user profiles, or ...

The Auto Email Notifications for Warnings feature allows administrators to automatically dispatch email notices to users who have received a violation marked as a warning. Its primary purpose is to efficiently communicate zero-dollar infractions to users witho...

The Violations From Static Cameras feature allows administrators to generate parking infractions based on chalk records captured by static License Plate Recognition (LPR) cameras. Its primary purpose is to automate the identification of unauthorized or overtim...

The Payment Reconciliation page allows administrators to effectively track and manage the status of payments within a defined time period. Its primary purpose is to reconcile the dollar value of received payments with your bank or credit card merchant by accur...

The Daily Payments Itemized report allows administrators to view a detailed breakdown of all submitted and processed payments within a specific date range. Its primary purpose is to help track individual transaction items, such as permits, deposits, and violat...

The Sent Mail History feature provides a comprehensive log of all automated and mass communications dispatched to a specific user. Its primary purpose is to allow administrators to verify that critical messages, such as violation notices, invoices, and payment...

The Invoice Search feature allows administrators to locate, view, and export billing records within the system. Its primary purpose is to help administrators manage company invoices, audit payment statuses, and generate targeted revenue reports. This article i...

This article explains how to cancel an existing invoice within the OPSCOM system. This feature allows administrators to invalidate an issued invoice to make necessary adjustments—such as removing users or modifying permits—before re-issuing a corrected version...

The Re-Sending an Invoice functionality allows administrators to quickly generate and deliver a duplicate copy of a billing statement to a client. Its primary purpose is to assist users who may have accidentally deleted or misplaced their original invoice emai...

To configure a lot to work with the HotSpot app, you must configure a zone for any lot where you want this service to be available. Once a zone is associated with a lot or multiple lots, any user purchasing a permit through HotSpot would be valid in all lots a...

Introduction ParkMobile is a service that offers on-demand parking payments, similar to HotSpot. A system task is run at regular intervals to retrieve permits from the ParkMobile API, which are then stored in the local site as temporary permits. Authorizati...

As do many, we take security very seriously!  We understand that the data we have been entrusted with is data which our clients have also been entrusted with.  We always ensure that we go well above and beyond the requirements and standards for safe secure sto...

Overview Mistall is a service that is used to count cars in a physical lot, using cameras to track vehicles as they enter and exit the lot. Within the OPSCOM system, each Mistall lot is associated to a Lot Group. Mistall Credentials See Support/Development ...

The Setup Checklist is a central tool designed to guide new OPSCOM administrators through the critical process of configuring a new site. This article helps administrators prioritize essential configuration tasks and system messaging updates required for a suc...

OPSCOM supports the use of vanity URLs, allowing organizations to maintain consistent branding by using their own custom domain for portal access. This article is intended for OPSCOM administrators who wish to configure a custom domain or subdomain for their u...

Sending email from OPSCOM is a key element of communicating with your clients. This communication may be outgoing messages related to purchases, notifications and even as part of the appeals process. These are important messages and you want them to get to you...

The Preview Space feature allows administrators to generate a secure, isolated testing environment that mirrors their live production system data. Its primary purpose is to provide a safe sandbox for testing new features, staging system changes, and conducting...

For clients that cannot take advantage of our User Import APIs, our SFTP Managed User Import allows you to import users into our system through an encrypted SFTP client. Any users that have failed to be imported will be put into a .csv file and sent to you by ...

Depending on various client project requirements you or your I.T. department may require server IP addresses. For example, there may be IP restrictions or traffic routing requirements where an IP address is required. The IPs listed here are egress traffic. ...

This article provides OPSCOM administrators with the requirements and best practices for importing existing user data into the system. Proper data preparation is essential for a successful migration and ensures all user profiles, vehicles, and permits are corr...