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Signal Strength The PL8RDR is a proxy/bridge to the internet through WIFI or your cellular provider (LTE).  When connected, can you open a browser window to see if you are able to browse the internet. If not, you should check your signal strength.  ...

How do I launch a support ticket? The best way to launch a support ticket is to email support@ops-com.com. This email is monitored Monday to Friday from 9 a.m. to 5 p.m. EST. What after-hours support do you provide? After hours support is limited to critica...

Welcome to our Information Gallery Feel free to download our .pdf files to help you better understand the many features and abilities of the OperationsCommander platform. Why OPS-COM One System Ha...

Detailed Definitions  Primary Driver The designation of Primary Driver is put in place to identify the owner of a vehicle in most cases. A vehicle can be in the system under two user profiles however there should only be one primary dri...

Planning & Scope For clients wishing to pay for custom development, it is critical that a well thought out scope is developed with your Account Executive (AE). If you are designing the scope with the AE we consider you the project lead for your organization. ...

Supported Browsers OperationsCommander recognizes that our users may use various Internet Browsers when working with our system. We aim for all visitors to have the best possible experience while using OPS-COM, however, we do recognize that it is impossible t...

Considerations for Scoping an Integration  Regardless of the integration we are scoping we need the following questions answered. What are the endpoints; where will we connect and send data?  What system or URL are we querying? Test system logins and a...

Enable Parking Logix Integration Before you can use the Parking Logix integration on your system you will need to navigate to your Third Party settings under System Settings. From there you should see the option to enable Parking Logix Integration.  Addin...

Overview Mistall is a service that is used to count cars in a physical lot, using cameras to track vehicles as they enter and exit the lot. Within the OPS-COM system, each Mistall lot is associated to a Lot Group. Mistall Credentials Mistall credentials ne...

This article provides a comprehensive guide to the fields used within the OPS-COM Database Importer. For each supported table, you'll find a list of column names, their internal system names, their requirement level (Unique ID, Recommended, Optional), data typ...

This article describes how to use the Forms module to create, manage, and deploy custom forms for users. This feature allows administrators to collect specific information for processes like applications, appeals, or feedback.  Setup & Configuration The prim...

This article provides a detailed overview of the various field types available when building a custom form. Its purpose is to help administrators understand the function and configuration options for each field, enabling them to create effective and user-frien...

This article describes how to view, search, and manage user submissions for custom forms. This feature provides administrators with the tools to find specific form entries, review submitted data, edit information, and communicate with the submitter. Using thi...

Introduction Flex permits allow clients to specify variable prices for a lot, with the possibility of a different price for every hour. This allows more options for the customization of permit prices, useful for situations like making permits more expensive d...

You can get to the view incident screen from multiple areas. Searches, reports, links from other places. Once there, you can view something similar to this: Viewing Permissions To view the page, you must have one of the following permissions: View ...

Install "OPS-COM Parking Enforcement" from the Google Play Store. On a computer, log in to your OPS-COM admin website. Navigate to Violations → Handheld Devices. Click "Add New Device". Open the app to find the UUID on the login screen; set...

This article describes how to identify and manage Electric Vehicle (EV) flags within OPS-COM. This feature allows both administrators and users to designate vehicles as electric, which is essential for managing access to charging stations, reporting on sustain...

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the template to auto-fill values relating to the violation. The base short code is formatted like: [values show=violation._____] The blank value must be filled w...

Introduction There is now the option to have a warning letter sent to those who have received a violation marked as a warning. Violations marked as a warning have had their fine amount waived. Setup There is a new setting used to enable the sending of war...

Violations/Infractions can be created from a report that looks at chalk records. Before this can work, ensure that OPS-COM has set your static cameras up with the necessary settings to report on the lot group and gps location of the camera. Some cameras report...