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Setting up the Permit Misuse Timer Select the System Settings menu item Scroll to the Advanced Settings section of the settings, select Permit Sharing and Misuse  When you tap on Permit Sharing and Misuse Timer, a menu will open allowing you to ...

Person Search To issue a violation to a person tap on Person Search from the main menu of the OPS-COM app.  This will bring up the Person Search interface which will allow you to search an existing user or create a new one.  Name Search Supply an exist...

Issuing Violations by Plate When logged into OPS-COM for Android, tap on the Search Vehicle menu.After entering the plate number by OCR, voice or typing, the screen refreshes with a list of possible plate numbers.  Note: The red x indicating this vehicle is i...

What is E-Chalking (Virtual Chalking) in OPS-COM? Virtual chalking, or e-chalking is an electronic process that mirrors how an officer would manually chalk a vehicle's tire, in order to see how long they have been parked.  Virtual chalking creates a ...

Bounding Box is a Guide For best results especially on non-standard license plates we found if you try to capture the plate too tightly to the size of the box in the viewfinder it has trouble distinguishing between the actual plate number and the other text o...

Reprinting Tickets Tap on the second option in the main menu for Reprint Violation. This will take you to the Reprint Violation Notice screen. Tap on the violation that you want to reprint and follow the printer instructions.

Interpreting LPR flags Here we have a typical LPR display. Notice the last read plate came from the right side Camera (indicated by the orange arrow beside the plate image) Running Scan Total The running total of how many reads you have done in a session ...

On the OperationsCommander Android application, tap the LPR Scanning menu item to open the PL8-RDR LPR Scanning window.When patrolling a list of plate reads will appear. Find the plate that has been incorrectly read. Enter the fix to the plate, in this case...

Local Device Settings  The first section of the System Settings screen contains device information under the Local Device Settings. All of these items are set on the admin side.  Printer Settings The next section is directed at Printer Settings: This ...

Open Google Play Store. Tap the hamburger icon (three horizontal lines) on the top-left. Tap Settings. Tap Auto-update apps. To enable automatic app updates, select Auto-update apps at any time. Data charges may apply.To disable automatic...

From time to time you may be told to perform the "Reset Settings" function in the OPS-COM for Android app. Said setting can be found in the system settings area of the OPS-COM for android app. The reset settings function should only be performed if you have b...

Depending on your policy, some institutions tow vehicles and some do not. If you do charge a fee for towing, this can be shown on the violation you give to the parker. Even though a towing cost may not apply in all cases, some organizations have it display a $...

Administrator System Settings There are settings that will need to be populated in order to have the handheld units work with common core settings. There settings include: Organization Name Country Ticket footer Setting the Organization Name and Coun...

System Status The Replication Status area displays all database table data on your unit and whether or not the tables/data are synchronized with the server. Tap on the Replication Status option. This will bring you to the Record Counts and Data Table Tool...

Log Overview  From time to time OPS-COM support personnel may request you send a log file to us so that we can better assist you. The log file sent allows us to view the data logs the handheld stores when any operations/functions are performed on the handheld...

Review Message Alerts Patrol officers now have the ability to see important news by viewing message alerts on the handheld device. Alert messages are pushed out to all or individual handhelds by the Administrators of the OPS-COM software. Alerts will display...

      In order for this feature to work properly the tablet must be in an area in which it is connected to the internet.  Menu Option Using the OPS-COM on the Web option opens an internet browser and redirects the user to the OPS-COM a...

Dispatch Logs allows administrators/dispatchers to record and track all inquiries that come into the office. These dispatch logs can be linked to incidents for further tracking.  1. Tap on the option for Dispatch Log. 2. This will take you to the Add Dispa...

Shutdown Process It is very important that the tablets are shut down properly at the end of every shift. This ensures that the OPS-COM software is secure (a password is required to log back into the software) and that all of the information recorded from that...

Know your Version  It is important to always be running the latest version of OPS-COM for Android.  Available Update Visit the Google Play store and search for "OPSCOM".  Click the red and black icon (currently listed second).  On the resulting page, there ...