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Local Device Settings  The first section of the System Settings screen contains device information under the Local Device Settings. All of these items are set on the admin side.  Printer Settings The next section is directed at Printer Settings: This ...

Open Google Play Store. Tap the hamburger icon (three horizontal lines) on the top-left. Tap Settings. Tap Auto-update apps. To enable automatic app updates, select Auto-update apps at any time. Data charges may apply.To disable automatic...

From time to time you may be told to perform the Reset Settings function in the OPS-COM for Android app. Said setting can be found in the system settings area of the OPS-COM for android app. The reset settings function should only be performed if you have bee...

Depending on your policy, some institutions tow vehicles and some do not. If you do charge a fee for towing, this can be shown on the violation you give to the parker. Even though a towing cost may not apply in all cases, some organizations have it display a $...

Administrator System Settings There are settings that will need to be populated in order to have the handheld units work with common core settings. There settings include: Organization Name Country Ticket footer Setting the Organization Name and Coun...

System Status The Replication Status screen displays all database table data on your unit and whether or not the tables/data are synchronized with the server. Tap on the Replication Status option. This will bring you to the Record Counts and Data Table To...

Log Overview  From time to time OPS-COM support personnel may request you send a log file to us so that we can better assist you. The log file sent allows us to view the data logs the handheld stores when any operations/functions are performed on the handheld...

Review Message Alerts Patrol officers now have the ability to see important news by viewing message alerts on the handheld device. Alert messages are pushed out to all or individual handhelds by the Administrators of the OPS-COM software. Alerts will display...

In order for this feature to work properly, the tablet must be in an area in which it is connected to the internet.  Menu Option Using the OPS-COM on the Web option opens an internet browser and redirects the user to the OPS-COM administr...

Dispatch Logs allows administrators/dispatchers to record and track all inquiries that come into the office. These dispatch logs can be linked to incidents for further tracking.  1. Tap on the option for Dispatch Log. 2. This will take you to the Add Dispa...

Shutdown Process It is very important that the tablets are shut down properly at the end of every shift. This ensures that the OPS-COM software is secure (a password is required to log back into the software) and that all of the information recorded from that...

Know your Version It is important to always be running the latest version of OPS-COM for Android.  Available Update Visit the Google Play store and search for "OPSC-OM". Click the red and black icon (currently listed second). On the resulting page, there ca...

Typical issues that affect Wi-Fi strength Proximity to your Wi-Fi source is the number one factor in signal strength. The further you get from the closest Wi-Fi source the weaker the signal.  Structural objects (buildings, walls, etc.) can contribute to we...

Control Screen Brightness Patrol Officers often find that in low light situations the Android screen can be a little bright to work comfortably with. To adjust the screen brightness swipe down from the top of the screen to reveal the following settings scree...

Google Play Store Access On the device Apps screen, locate the Google Play Store app. Tap to open the app and search for OperationsCommander or OPS-COM. Tap the icon to begin the install process. Install the OPS-COM Application The following window op...

Open Google Play On the device Apps screen, locate the Google Play Store app. Search for OperationsCommander for Android Tap to open the app and search for OperationsCommander or OPS-COM. Tap the icon to start the install / update process. Options Ins...

Step one - Uninstalling To uninstall the OperationsCommander app for Android follow these steps. From the main applications select Settings Once in settings: Select the General Tab.Under Device Manager on the Left of the screen Tap Applications to bring ...

Application Uninstall To uninstall the OperationsCommander app for Android follow these steps. From the main applications select Settings 2. Once in settings: 3. Select the General Tab.4. Under Device Manager on the Left of the screen Tap Application...

Connect the Hardware First step is to make sure that the device can see and talk to the printer.  This has nothing to do with the OperationsCommander commander and can actually be setup before installing the software. Once the operating system sees and conne...

Android Bluetooth Mode  Some Star Micronics printers have a mode called Bluetooth (iAP). This mode is intended for Apple/iOS devices only and won't work properly with Android devices. Even if the device appears to be pairing with the printer in the bluetooth...