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Shutdown Process It is very important that the tablets are shut down properly at the end of every shift. This ensures that the OPS-COM software is secure (a password is required to log back into the software) and that all of the information recorded from that...

Know your Version  It is important to always be running the latest version of OPS-COM for Android.  Available Update Visit the Google Play store and search for "OPSCOM".  Click the red and black icon (currently listed second).  On the resulting page, there ...

Typical issues that affect Wi-Fi strength Proximity to your Wi-Fi source is the number one factor in signal strength. The further you get from the closest Wi-Fi source the weaker the signal.  Structural objects (buildings, walls, etc.) can contribute to we...

Control Screen Brightness Patrol Officers often find that in low light situations the Android screen can be a little bright to work comfortably with. To adjust the screen brightness swipe down from the top of the screen to reveal the following settings scree...

Google Play Store Access On the device Apps screen, locate the Google Play Store app. Tap to open the app and search for OperationsCommander or OPSCOM   Tap the icon to begin the install process. Install the OPS-COM Application The following window op...

Open Google Play On the device Apps screen, locate the Google Play Store app. Search for OpeartionsCommander for Android Tap to open the app and search for operationscommander or opscom   Tap the icon to start the install / update process. Options Ins...

Step one - Uninstalling To uninstall the OperationsCommander app for Android follow these steps. From the main applications select Settings Once in settings: Select the General Tab.Under Device Manager on the Left of the screen Tap Applications to bring ...

Application Uninstall To uninstall the OperationsCommander app for Android follow these steps. From the main applications select Settings 2. Once in settings: 3. Select the General Tab.4. Under Device Manager on the Left of the screen Tap Application...

Connect the Hardware First step is to make sure that the device can see and talk to the printer.  This has nothing to do with the OperationsCommander commander and can actually be setup before installing the software. Once the operating system sees and conne...

Android Bluetooth Mode  Some Star Micronics printers have a mode called Bluetooth (iAP). This mode is intended for Apple/iOS devices only and won't work properly with Android devices. Even if the device appears to be pairing with the printer in the bluetooth...

Selecting a Bluetooth Printer To begin navigate to the System Settings: Access System Settings Once in System Settings look for the following two items: Bluetooth print driver Bluetooth Printer Select the Printer Tap on Bluetooth print driver ...

Reset mode on SM-T300  To change the settings on the printer, you need to hold down the feed and power button at the same time until it enters setup mode (about 6 seconds). Once in setup mode, press the power button to go through the modes. The three (possi...

Pairing the Printer Go into the device settings and select Connections, then Bluetooth. The printer you are attempting to pair with should be listed as available. In this case we see the ZQ520BT printer is available. Tap the printer name to begin pairi...

By default all violations created on a tablet through the OPS-COM Android app are stored in local backup files in-case they ever need to be retrieved should anything happen to the violations before they are uploaded to our servers (software is uninstalled, dat...

On the Android Device 1. Turn on USB debugging by click Menu > Settings > Applications > Development > USB debugging If you do not have the Development option, please follow these steps: Go to the Settings menu, and scroll down to "About phone." Tap i...

Clearing Google Play Cache Google Play will cache application details for hours to even a day or more.  Clearing the cache ensures that the most recent version that is available is accessible. Other troubleshooting options related to not seeing an app on th...

Demo Mode The OPS-COM for Android app can be used in Demo mode without the need to register a device. Booting up the device after installation will bring you to a screen where you can choose to register the handheld unit or run in DEMO MODE. DEMO Login ...

How does this setting affect OPS-COM? When using OPS-COM to complete User Profile, we are filling out forms with information for other people that is different each time. Auto-complete can become a nuisance by filling in fields you don't want filled in or eve...

What is the Landing Page? When you sign in to OPS-COM initially, you are presented with a landing page. This message is referred to as the Admin Dashboard. This landing page can be modified or edited to allow organizations to display important information to ...

Using Quick Search  The Quick Search tool requires a minimum of 4 characters to perform a query.   This tool will search the following fields from a single source: Searches vehicles by plate Searches vehicles by VIN number Searches people by...