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The tablet kiosk feature allows organizations to configure a tablet as a dedicated self-service kiosk for selling temporary guest permits. Its primary purpose is to provide a streamlined way for visitors to purchase parking without staff assistance or the need...

The Company Setup and Invoicing process allows organizations to manage bulk permit purchasing and consolidated billing for their employees. Its primary purpose is to centralize account management and simplify the payment workflow for corporate clients. This gu...

This process allows OPSCOM administrators to roll over active permits and issue formal invoices to users or companies prior to capturing any automated payments. This feature is essential for accommodating clients who require a generated invoice to process paym...

The Permit Invoicing feature allows administrators to generate, manage, and distribute billing statements for permit purchases to companies and individual users. Its primary purpose is to streamline financial operations by automating invoice creation and email...

This article provides a breakdown of the layout and specific details displayed on both the front and back of OPSCOM violation and warning tickets. Its primary purpose is to help administrators understand the information presented to violators, as well as clari...

The Security PIN on Violations feature appends a randomized, two-character code to the end of a printed parking ticket to act as a secure access password. Its primary purpose is to allow unregistered guest users to safely look up, pay, or appeal their citation...

The Manual Violation Entry feature allows administrators to record parking citations directly into the system via the web interface. Its primary purpose is to digitally log handwritten tickets or citations created from a patrol laptop, ensuring all violation d...

The Configure Violations to a Person feature allows administrators to issue citations directly against an individual's profile rather than attaching them to a specific vehicle license plate. Its primary purpose is to help enforcement teams track non-vehicular ...

The Search for a Violation feature allows administrators to locate specific parking citations within the system using text, date, and time parameters. Its primary purpose is to help enforcement teams quickly access, review, and manage ticket records to process...

The Paying a Violation feature allows administrators to manually process fine payments on behalf of users directly from the administrative portal. Its primary purpose is to help facilitate in-person or over-the-phone transactions, ensuring accurate reconciliat...

The Edit a Violation feature allows administrators to modify the details of an existing parking ticket, including processing appeals and updating fine amounts. Its primary purpose is to help correct enforcement errors, adjust penalties, or formally void a tick...

The Appeals Report provides administrators with a centralized view to review, manage, and action user appeals against parking violations. Its primary purpose is to allow for the detailed examination of appeal information and the recording of formal decisions (...

The Handheld Devices Settings feature allows administrators to manage and configure handheld devices used for field enforcement and data collection. Its primary purpose is to register new devices, push messages, and update device configurations to ensure seaml...

The Municipal Violations and Collections process allows Ontario-based municipal clients to manage violation offenses through the Provincial Offenses Act (POA) or the Administrative Monetary Penalty System (AMPS). Its primary purpose is to automate the retrieva...

The Flag as Sent to Collections feature allows administrators to manually update a violation's status to bypass standard automated notification workflows, such as the Notice of Impending Charge (NIC) and Certificate of Request for Court (CRC) processes. Its pr...

The MTO Annual Report allows administrators to generate a summary of Ministry of Transportation (MTO) related violation data over a specified timeframe. Its primary purpose is to help compile the necessary yearly statistics and compliance metrics required for ...

The Certificate of Parking Infraction (commonly known as Form 11) feature allows administrators to generate and print official legal notices for specific parking violations. Its primary purpose is to produce a properly formatted PDF document that includes all ...

The Court Requested Conviction (CRC) payment restriction feature allows administrators to block users from paying for parking tickets that have been escalated to court or a collections agency. Its primary purpose is to ensure that escalated violations are hand...

The Search Repeat Offenders report allows administrators to identify vehicles and users that have accumulated multiple parking violations. Its primary purpose is to help enforcement teams track chronic offenders, manage warnings, and apply appropriate penaltie...

The Violations by Location and Officer Report allows administrators to analyze enforcement activities by summarizing ticket data based on specific parking zones and the ticketing officers. Its primary purpose is to help management track citation volume, evalua...