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Creating the Template  To use sticker printers you first need to create a new template to be used with the messaging. Start by going to the Templates & Design page under System Config.  This will take you to the Layouts List page where you want to click th...

Navigating to the Deposit Report You can find the active deposit report by going to Parking Management → Reports → Active Deposit Report.  From there the Deposit Report By Lot page will appear Finding Outstanding Deposits All the outstanding deposits w...

Searching Pay Station Status To get to this report hover over Parking Management → Temporary Permits and click on Pay Station Status. From there you can click the blue Search button to get all results since or valid on the date that is entered in the Valid Da...

Enable Parking Logix Integration Before you can use the Parking Logix integration on your system you will need to navigate to your Third Party settings under System Settings. From there you should see the option to enable Parking Logix Integration.  Addin...

Quick Steps to Configure Zero Dollar or Paid QR Codes System Configuration ->Users ->Types - Make sure you have added the User Type of “Guest User” to the User Types in your system. Continue to System Settings ->Temp Permits and select the checkbox t...

System Settings To begin using Real-Time Map for a specific lot, you must set up the functionality in Lot Administration under the Temporary Parking tab.  You must also create a page in System Messaging under the page tab. The page you create needs to h...

The User Experience The user will scan the QR code with their phone and be taken to the Purchase Permit page for that lot. Alternately, the user can use the direct link associated with the QR code (if provided) Upon your first visit to the page, y...

With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an app or webpage can be “locked in place”, allowing users to use that page without being able to use the tablet’s other features. By combining this with OPS-COM’s g...

Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM. Hover over User Management and click User Companies. The Company Search page displays. Click the 'Create New Company' button The Company Edit page displays...

To begin, start a regular rollover process, by going into the Permits menu and selecting Active Sales Window. Click on Rollover Users to enter the rollover wizard. By deselecting the preferred payment method here you can perform a rollover that will not...

Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. Locate the invoice number settings on the settings page. The settings page can be found under: System Config > System Settings  The invoice settings can ...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of the back of a ticket/warning provided by the OPS-COM software.        Explanation of the Front of the Ticket/Warning Ticket Number - This is a system assigned...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Ticket Security PIN".It may look like it's part of the ticket number, but it's not. It's only used as a password for the ticket when appealing it. As an example wh...

Entering a Violation Hover over the Violations icon and click Violation Entry. The Enter Basic Violation Information screen is displayed. The numbered fields are explained below: #1 - Spoiled - This is used to cancel a manual ticket. This allows increme...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to users in System Settings, Violations before issuing violations by person or vehicle.  Managing Ticket Categories Hover over Admin Options, select Violations, ...

To search for violations hover over the Violations icon and click Search. The Violation Search screen is displayed. Type the plate number or violation you want to search for and click the Search using only text button. Ticket numbers are composed of two p...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation number in the Search Text field. In this case we are looking for Ticket Numeber 10-01004 3.  In the search results. click on the ticket number to see the Vio...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation as an Administrator At the bottom of the Violation Search screen, the returned records will be displayed.  Getting to the Violation Information Click the TICKET...

To review appeals as an admin hover over the Violations icon and click Appeals and then select Appeals Report. The Appeals Report page is displayed with information related to the violation and appeal date.  Click View Info beside a person's name to get ...

Navigate to Handhelds Devices Select System Configuration → Violations → Handhelds Devices. The Handhelds - Common Settings screen appears where you can edit the number of days before a ticket is due, customize the ticket footer, view device information,...