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The User Experience The user will scan the QR code with their phone and be taken to the Purchase Permit page for that lot. Alternately, the user can use the direct link associated with the QR code (if provided) Upon your first visit to the page, y...

With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an app or webpage can be “locked in place”, allowing users to use that page without being able to use the tablet’s other features. By combining this with OPS-COM’s g...

Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM. Hover over User Management and click User Companies. The Company Search page displays. Click the 'Create New Company' button The Company Edit page displays...

To begin, start a regular rollover process, by going into the Permits menu and selecting Active Sales Window. Click on Rollover Users to enter the rollover wizard. By deselecting the preferred payment method here you can perform a rollover that will not...

Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. Locate the invoice number settings on the settings page. The settings page can be found under: System Config > System Settings  The invoice settings can ...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of the back of a ticket/warning provided by the OPS-COM software.        Explanation of the Front of the Ticket/Warning Ticket Number - This is a system assigned...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Ticket Security PIN".It may look like it's part of the ticket number, but it's not. It's only used as a password for the ticket when appealing it. As an example wh...

Manual Violation Entry in OPS-COM allows administrators to record violations directly into the system via the web interface. This feature is crucial for digitally logging hand-written tickets, or citations created with a laptop instead of a handheld device, en...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to users in System Settings, Violations before issuing violations by person or vehicle.  Managing Ticket Categories Hover over Admin Options, select Violations, ...

To search for violations hover over the Violations icon and click Search. The Violation Search screen is displayed. Type the plate number or violation you want to search for and click the Search using only text button. Ticket numbers are composed of two par...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation number in the Search Text field. In this case we are looking for Ticket Numeber 10-01004 3.  In the search results. click on the ticket number to see the Vio...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation as an Administrator At the bottom of the Violation Search screen, the returned records will be displayed.  Getting to the Violation Information Click the TICKET...

The Appeals Report in OPS-COM provides administrators with a centralized view to review, manage, and action user appeals against violations. This feature allows for detailed examination of appeal information, recording decisions (uphold, reduce, cancel), addin...

The Handhelds Devices section in OPS-COM allows administrators to manage and configure handheld devices used for enforcement and data collection. This includes registering new devices, pushing messages, and updating device settings, ensuring seamless operation...

Introduction Municipal clients located within Ontario have specific processes for violation offences to be sent through. The two relevant processes are the POA (Provincial Offenses Act) and the AMPS (Administrative Monetary Penalty System). Municipalities wil...

To set the flag, open the violation search page. Enter the violation that is being flagged. In this case it is TT-10001. Select the ticket # to open the Violation Information page. Select the Action box and enable 'Flag as Sent to Collections'. Cli...

Running the Report To begin go to the Violations menu and hover over Reports.Select MTO Report from the drop down menu. Enter the date range you wish to report on. In this case we are looking at the full 2020 year end report (January 1st 2020 - December 31...

Create Form 11 Template If it already exists, the Form 11 template will be found under the Content & Designs menu, in Pages and Content Blocks: It will be found under the Messages tab. The System Location value is "form11": If the template doesn't alrea...

 Click System Configuration, System Settings to ensure the settings that pertain to Collections are set to disallow payments while violations are under the CRC status. Ensure that the following settings are enabled and save the settings: - Prevent Viola...

Introduction The search repeat offenders page allows site admins to find vehicles and users on the site that have received multiple parking violations on their account.   Navigation To navigate to the page, look under the menu tree: Violations -> Search...