QR Code User Experience

The QR Code User Experience allows parkers to quickly purchase a permit for a specific lot by scanning a physical QR code. This feature provides a streamlined checkout process for OPS-COM administrators to offer both guest parkers and registered users, facilitating rapid payments via mobile devices.

Using this Feature

The workflow varies slightly depending on whether the parker is a guest or a logged-in user.

Guest Checkout

• Tap the QR code link or scan the physical code using a mobile device camera.

• Tap the Accept button when prompted by the Guest Disclaimer.

• Enter the vehicle information in the Vehicle Plate field.

• Tap the Duration drop-down menu and select the length of stay.

• Tap the Payment Method drop-down menu and choose the supported provider.

• Tap Make Payment after entering credit card details on the secure payment page.

Registered User Checkout (Accelerated)

• Tap the QR code link or scan the code while logged into the User Portal. (could be in a closed tab, as long as your session is still active.)

• Review the pre-populated vehicle and payment information retrieved from your stored account details.

• Tap the Duration drop-down menu to choose your stay length.

• Tap the Make Payment button to complete the transaction instantly using stored tokens from the payment processor.

Logged-in users experience a significantly faster checkout as the system automatically pulls stored Vehicle Plates and Payment Profiles, removing the need for manual data entry.

Key Information Displayed

• Lot Selection: Since the QR code is lot-specific, the lot is pre-selected and displayed at the top of the page.

• Transaction Record: An on-screen confirmation appears immediately following a successful payment.

• User Receipt: A receipt is automatically generated and sent to the user's registered email address (or the one they are required to enter on checkout, as a guest user.

Best Practices and Considerations

• Encourage user registration to allow parkers to take advantage of the accelerated checkout, which reduces friction and improves compliance.

• Verify physical signage regularly to ensure QR codes are legible and linked to the correct, active lot in the system.

• Business Rules: Organizations should establish a policy for managing guest refunds, as these transactions are not tied to a permanent user profile in the same way as registered accounts.