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418 total results found

Purchasing a Locker

for Users (Clients)

Purchase a Locker Click the Lockers tab in the navigation bar. If the organization has set one up, you will see the Locker Disclaimer. Read the disclaimer carefully and click I Agree. The Lockers area will display.  Select from the location where you wa...

Purchase a Parking Permit

for Users (Clients)

Prepare for a Permit Purchase Login to your portal, click on Permits from the navigation bar.  If you do not have a vehicle registered, the Vehicles screen will display.  If you do have vehicles setup, the disclaimer will display. Click I Agree to accep...

Appealing Parking Violations

for Users (Clients)

Appeal a Violation Log in to your profile and click the Appeals tab on the navigation bar. A screen is displayed that shows all parking violations registered to that account. You may search for existing plates or tickets that have violations using the Search ...

Make Payments with a User Profile

for Users (Clients)

Paying with Cash or Cheque (Promise to Pay) To make payments, login to your profile and click Payments. This will take you to a page detailing your expense and payment history. (This screen will also appear as the last step in any of the items that you are p...

OPS-COM Quick Pay - Guest Payments

for Users (Clients)

If an individual does not want to create an account or enter personal information when paying a violation they have the ability through OPS-COM Quick Pay to pay for a ticket without having an account. Go to the User Portal login page and click Lookup your T...

Text2ParkMe Settings and Use

for Users (Clients)

User Setup If not already registered, users must first register by Creating a profile on the User Portal. Users must Edit their Profile and add a cell phone number, associate a credit card as well as set up their reminder notification settings. To do this log...

Company Manager

for Users (Clients)

Getting to Company Users To access the Company Users tool on the user interface, we will log in as Sarah Jones, the Company Manager. Company Managers will see an additional menu item. Click on Company Manager to access a list of the associated users. Login...

Using Forms on the User Portal

for Users (Clients)

Getting to Forms Login to the User Portal and click Forms. This will take you to the Forms page that will list all forms that are available to customers. If there is no form listed here that addresses your need, contact your parking office. Submitting a Fo...

Printing Permits from the User Portal

for Users (Clients)

Print Permit from the User Portal Login to the User Portal and click on the Home button. Under Active Permits, click on a permit number. The Permit Information window will open. Click the Print button. The permit will download and you can print it from ...

Uploading Files

for Users (Clients)

Where to Upload Files  Users can upload their files by going into their profile menu and selecting Upload Documents  From there you will be taken to the account uploads screen.  Uploading Files  Some file formats are not accepted, such as videos and exce...

Section 4 - Gathering Information about Your Requirements, Integrations and Data Import

Premium Rollout

Process Information Gathering  After contract sign off, we will require answers to several key questions about your current business processes. You will be asked about your Parking and Enforcement environments, staff levels, user types, etc. These questions w...

Section 5 - Setup of OPS-COM Config and Admin Options

Premium Rollout

Setting up the Look and Feel of the User Portal The User Portal is the site you will send your clients to. From there they will purchase permits and lockers, join waiting lists, and appeal and pay for violations. Your staff can customize the look and feel of ...

Section 6 - Text2ParkMe Configuration

Premium Rollout

Text2ParkMe allows users to utilize their personal cellphone's SMS functionality to purchase parking in the system without the use of any special app. If you have purchased this module, we must set you up with a telephone number that your users can text to.  P...

Section 7 - Final Preparations before Go Live

Premium Rollout

Now that the system is set up and you are familiar with OPS-COM, it is important to do a final review of the User Portal to ensure you are happy with the way it is presented to your customers. You can create a test user on the system and login to have a look a...

Handheld Training

for Enforcement (Android)

Slides Presentation Videos Linked in the Presentation Handheld Training playlist 

Device is in Preview Mode

for Enforcement (Android)

Preview Mode This menu options serves no other purposes but to indicate to the user that the handheld is not syncing with the production database. While in this mode, the handheld can be used for testing and training without any concern of corrupting product...

Testing Your WIFI Connection

for Enforcement (Android)

Download a WIFI Analyzer Application This app could be installed on a cell phone and it allows you to take a measure of wifi strength and source as far as channel.The app we recommend is a product of the company VREM Software Group and is called...

Search Vehicles

for Enforcement (Android) Search Vehicles

Search Vehicles Menu Tap on the Search Vehicles option If you are connecting to a preview system of OPS-COM you will have one additional menu item at the top of the list indicating that fact. Search Vehicle Panel The green dot indicates the unit ...

Search Vehicle Results

for Enforcement (Android) Search Vehicles

Typical Vehicle Search During a typical plate search there is a lot of information at the patrol officers fingertips. Let's have a look at the Details section of the OPS-COM for android software. In this example we are searching for plate number APVK123. ...

Permits Tab

for Enforcement (Android) Search Vehicles

Vehicle Permit Details This displays the expiry date of the permit You also have the ability to set custom expiry dates such as permit 52 which has a custom expiry of Sep-01-2018. The green and red bars represent whether the vehicle is valid in specific z...