Manage your Account

WantThe User Profile Management feature allows end-users to tweakupdate yourtheir profile?personal Superdetails, easy!addresses, Here'sand howaccount passwords directly from the user portal. Its primary purpose is to changeempower yourusers to maintain accurate account information autonomously, reducing the administrative burden on parking staff. This article is intended for OPS-COM administrators to help them understand the user experience and assist with profile troubleshooting.

Setup and Configuration

This feature is a core component of the user portal and requires no specialized setup to enable.

Admin Side: Administrators determine which profile fields are mandatory for users to complete before they can successfully save their profile and access other portal features.

User Side: Users access these management features directly from their portal dashboard upon logging in.

Using this Feature

Administrators can use the following instructions to guide users through updating their profile details, update your address, or switch up your password:password.

Editing QuickProfile Steps:

Details

1. Log in.
2. Click your name, then 'Your Profile'.
3. Edit what you need, and 'Save Changes'.
4. For your address, click 'Addresses', then 'Edit', fill it in, and 'Save Changes'.
5. For your password, click 'Security', then 'Change Password', enter your old and new passwords, and 'Change Password'.
6. If you parking provider supports this, you may be able to store your credit cards to pay for purchases. Check out the documentation here.
7. For your User History, click History. 
8. You can also access Forms and Upload Documents if your Parking Provider supports this!

Easy Peasy! Just remember, some fields are required to save. This is determined by your Parking Provider.

Detailed Instructions:

1. Log in to the 'User Portal'Portal and click onthe youruser's name in the top left corner of the page.

2. Select '

   Click Your Profile'Profile from the drop-down menu.

3. On your 'Profile Page', you can make changes to

   Modify any editable fields on the Profile Page. Fields that are not greyed out.out Aftercannot makingbe changed by the user.

4. Click the Save Changes button to apply the updates.

Users must complete all required fields determined by your changes,organization clickbefore the 'Savesystem Changes'will button.allow them to save their changes and navigate to other areas of the portal.

Updating the Address

1. To update

   Click your address, click on 'Address' which isAddress located below 'Yourthe Profile'.main profile information.

2. Click 'Edit'Edit to beginopen editingthe youraddress profile.input fields.

3. Under 'Edit

   Enter Address',the fillupdated inaddress information into the necessary fields.

   When
you're
4. done, click

   Click the 'Save Changes'Changes button to save yourthe new address.

5. You

can change your password by going to

Changing the 'Security'Password

tab

which
1. is

   Click Security located below 'Addresses'.the address section.

2. Click on 'Change Password'Password to begin.

3. Enter yourthe 'current password in the Current Password'Password andfield.

   create

4. Enter a new password forand re-enter it in the Confirm Password field.

5. Click the Change Password button to save the new security credentials.

Additional Profile Actions

Users may also have access to the following features from their profile menu, depending on your account.organization's Re-enterconfiguration:

• Payment Methods: Allows users to store credit cards for seamless future purchases. Detailed instructions can be found on the Manage your newPayment passwordMethods under& 'ConfirmSubscriptions Password'.page.

• Save

  User History: Click History to view past transactions, citations, and permit records. Detailed instructions can be found on the Viewing your changesHistory page.

• Forms and Documents: Access custom forms and file uploads, if supported by clickingthe 'Changeparking Password'.provider. Detailed instructions can be found on the Using Forms on the User Portal and Uploading Files pages.

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Best Practices and Considerations

• Communicate mandatory fields: Organizations should ensure that all mandatory fields are clearly communicated to users. Users cannot save their profile or proceed to purchase permits if required fields are left blank, which can cause confusion during peak registration periods.

• Lock specific data fields: If your organization requires strict control over certain user data (such as student ID numbers or primary email addresses), ensure these fields are configured as read-only. This ensures they appear greyed out on the user side, preventing unauthorized modifications that could disrupt integrations with single sign-on (SSO) or external student information systems.